{"id":53989,"date":"2021-05-28T07:32:34","date_gmt":"2021-05-28T07:32:34","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=53989"},"modified":"2023-08-10T07:49:05","modified_gmt":"2023-08-10T07:49:05","slug":"understanding-the-dialogue-form-in-sogoconnect","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/understanding-the-dialogue-form-in-sogoconnect\/","title":{"rendered":"Understanding the Dialogue Form"},"content":{"rendered":"<p>Depending on how you\u2019ve set up your SoGoConnect page, Customers may be selecting their Interest Area of choice from a menu-like landing page, or they may be sent directly to the Interest Area you\u2019ve already identified for them. Either way, they\u2019ll almost definitely end up at the Dialogue form. No matter how they get there, and no matter which Interest Area they select, your Customers will see a form that looks something like this:<\/p>\n<p><img decoding=\"async\" src=\"\/help\/wp-content\/uploads\/2023\/08\/SC47.1.png\"><\/p>\n<p>If the account has been set up in multiple languages, a drop-down menu will appear in the top right-hand corner of the form. Selecting a different language displays a translated form. For more on setting up multiple languages, see Translation.<\/p>\n<p>The introductory message on this form can be customized by Interest Area. See more under Defining Form Messages \u2013 Introduction Messages.<\/p>\n<p>While this form is fairly simple, a few items of note on the fields:<\/p>\n<ul>\n<li><strong>Response Type:<\/strong> Customers may select only one category \u2013 Question, Comment, Suggestion, Concern, or Compliment.\u202fMandatory.<\/li>\n<li><strong>Subject:<\/strong> Usually the main topic, as with an email subject line.\u202fMandatory.<\/li>\n<li><strong>Description:<\/strong>\u202fActual feedback, such as question or comment.\u202fMandatory.<\/li>\n<li><strong>Attachments:<\/strong> A Customer may add a relevant picture, document, or video file. Accepted formats include .png, .jpg, .pdf, .mp4, .doc, .docx, .xls, .xlsx, .ppt, .pptx.\u202fOptional.<\/li>\n<li><strong>Customer Type:<\/strong> One or more category may be selected \u2013 Student, Employee, Parent\/Guardian, or Community Member. Options may vary.\u202fMandatory.<\/li>\n<\/ul>\n<h3>Contact Information<\/h3>\n<ul>\n<li>To receive a response, a Customer must complete the Name and Email and\/or Phone fields.<\/li>\n<li>A Customer may choose to remain\u202fhidden from the district by checking the \u201cHide your contact information from the district\u201d box under the contact fields<\/li>\n<li>A Customer may choose to remain anonymous by leaving all fields blank.<\/li>\n<\/ul>\n<p>What\u2019s the difference between hidden and anonymous? Read about it\u202f<a href=\"\/help\/anonymous-or-hidden-customers-in-sogoconnect\/\">here<\/a>.<\/p>\n<h3>Submit<\/h3>\n<ul>\n<li>Clicking this button will submit the form to the SoGoConnect system, where it will become a Dialogue.<\/li>\n<li>The Team Owner of the appropriate Interest Area will receive a notification, and the life of the Dialogue has begun!<\/li>\n<\/ul>\n<h3>And we\u2019re off!<\/h3>\n<ul>\n<li>The Customer receives one of two onscreen thank-you message, expressing appreciation for the feedback and setting expectations regarding follow-up (if contact information was provided) or (if no contact info provided) thanking the Customer for the feedback and reminding him\/her that no follow-up is possible since the Dialogue was submitted anonymously.<\/li>\n<li>Customers who have provided email addresses also receive follow-up thank-you emails as confirmation of their submitted Dialogues. If they reply to these thank-you emails, any additional information will be collected in the same original Dialogue chains.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Depending on how you\u2019ve set up your SoGoConnect page, Customers may be selecting their Interest Area of choice from a menu-like landing page, or they may be sent directly to the Interest Area you\u2019ve already identified for them. Either way, they\u2019ll almost definitely end up at the Dialogue form. No matter how they get there, and no matter which Interest Area they select, your Customers will see a form that looks something like this: If the account has been set up in multiple languages, a drop-down menu will appear in the top right-hand corner of the form. Selecting a different language displays a translated form. For more on setting up multiple languages, see Translation. The introductory message on this form can be customized by Interest Area. See more under Defining Form Messages \u2013 Introduction Messages. While this form is fairly simple, a few items of note on the fields: Response Type: Customers may select only one category \u2013 Question, Comment, Suggestion, Concern, or Compliment.\u202fMandatory. Subject: Usually the main topic, as with an email subject line.\u202fMandatory. Description:\u202fActual feedback, such as question or comment.\u202fMandatory. Attachments: A Customer may add a relevant picture, document, or video file. Accepted formats include .png, .jpg, .pdf, .mp4, .doc, .docx, .xls, .xlsx, .ppt, .pptx.\u202fOptional. Customer Type: One or more category may be selected \u2013 Student, Employee, Parent\/Guardian, or Community Member. Options may vary.\u202fMandatory. Contact Information To receive a response, a Customer must complete the Name and Email and\/or Phone fields. A Customer may choose to remain\u202fhidden from [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":601,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[372],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Introduction to the SogoConnect Dialogue Form | Sogolytics<\/title>\n<meta name=\"description\" content=\"Learn more about how the SogoConnect Dialogue form makes it easy to collect continuous feedback.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/help\/understanding-the-dialogue-form-in-sogoconnect\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Introduction to the SogoConnect Dialogue Form | Sogolytics\" \/>\n<meta property=\"og:description\" content=\"Learn more about how the SogoConnect Dialogue form makes it easy to collect continuous feedback.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sogolytics.com\/help\/understanding-the-dialogue-form-in-sogoconnect\/\" \/>\n<meta property=\"og:site_name\" content=\"Sogolytics\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-10T07:49:05+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/understanding-the-dialogue-form-in-sogoconnect\/\",\"url\":\"https:\/\/www.sogolytics.com\/help\/understanding-the-dialogue-form-in-sogoconnect\/\",\"name\":\"Introduction to the SogoConnect Dialogue Form | Sogolytics\",\"isPartOf\":{\"@id\":\"https:\/\/www.sogolytics.com\/help\/#website\"},\"datePublished\":\"2021-05-28T07:32:34+00:00\",\"dateModified\":\"2023-08-10T07:49:05+00:00\",\"description\":\"Learn more about how the SogoConnect Dialogue form makes it easy to collect continuous feedback.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sogolytics.com\/help\/understanding-the-dialogue-form-in-sogoconnect\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sogolytics.com\/help\/understanding-the-dialogue-form-in-sogoconnect\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/understanding-the-dialogue-form-in-sogoconnect\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sogolytics.com\/help\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Understanding the Dialogue Form\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/#website\",\"url\":\"https:\/\/www.sogolytics.com\/help\/\",\"name\":\"Sogolytics\",\"description\":\"Sogolytics - 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