{"id":53993,"date":"2021-05-28T07:21:17","date_gmt":"2021-05-28T07:21:17","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=53993"},"modified":"2025-04-29T07:40:02","modified_gmt":"2025-04-29T07:40:02","slug":"how-to-download-a-dialogue-in-sogoconnect","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/how-to-download-a-dialogue-in-sogoconnect\/","title":{"rendered":"Downloading a Dialogue"},"content":{"rendered":"<p>If you\u2019re looking to keep records of your Dialogues separately, you can just download them directly from SoGoConnect. We have two options for downloading Dialogues: Single Dialogue Download and Mass Dialogue Download. On this page, you&#8217;ll learn how to download through each option.<\/p>\n<h2>Single Dialogue Download<\/h2>\n<p>To download one single Dialogue, select the Dialogue to open its tab. Once you\u2019ve opened your Dialogue tab, you\u2019ll see three dots below the Dialogue Number on the top right corner of the page. Click on the three dots.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/08\/SC47.3.png\" \/><\/p>\n<p>Once you see this dropdown, select Download. A pop-up window will appear where you can select the information that you wish to be downloaded with your Dialogue:<\/p>\n<ul>\n<li>Customer Information<\/li>\n<li>Log<\/li>\n<li>Internal Comments<\/li>\n<li>Customer Communications<\/li>\n<li>Feedback Score<\/li>\n<\/ul>\n<p>Once you have selected what information you want to be downloaded, click Download on the bottom right corner of the pop-up window.<\/p>\n<p>Your browser will then download a formatted Word document of the Dialogue and all of the relevant information.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/08\/SC47.4.png\" \/><\/p>\n<h2>Mass Dialogue Download<\/h2>\n<p>This is useful when you want to download many Dialogues at once instead of downloading each Dialogue one at a time.<\/p>\n<p>To perform a Mass Dialogue download, first enter look for your desired Dialogues by using the Advanced Search feature. After you\u2019ve entered your condition for your Advanced Search and hit enter, at the bottom of the page for your Advanced Search you\u2019ll see a button that says \u201cDownload Dialogues.\u201d<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/08\/SC47.5.png\" \/><\/p>\n<p>Click on that button and a drop-down will appear asking you if you want it to be downloaded in Word or Excel format. Once you select that option, a pop-up will appear asking you which of the following information you\u2019d like to be included in the download, such as:<\/p>\n<ul>\n<li>Customer Information<\/li>\n<li>Log<\/li>\n<li>Internal Comments<\/li>\n<li>Customer Communications<\/li>\n<li>CX Score<\/li>\n<\/ul>\n<p>Once you have selected which information you\u2019d like to be downloaded, your browser will download the information you selected in your desired format. <\/p>\n","protected":false},"excerpt":{"rendered":"<p>If you\u2019re looking to keep records of your Dialogues separately, you can just download them directly from SoGoConnect. We have two options for downloading Dialogues: Single Dialogue Download and Mass Dialogue Download. On this page, you&#8217;ll learn how to download through each option. Single Dialogue Download To download one single Dialogue, select the Dialogue to open its tab. Once you\u2019ve opened your Dialogue tab, you\u2019ll see three dots below the Dialogue Number on the top right corner of the page. Click on the three dots. Once you see this dropdown, select Download. A pop-up window will appear where you can select the information that you wish to be downloaded with your Dialogue: Customer Information Log Internal Comments Customer Communications Feedback Score Once you have selected what information you want to be downloaded, click Download on the bottom right corner of the pop-up window. Your browser will then download a formatted Word document of the Dialogue and all of the relevant information. Mass Dialogue Download This is useful when you want to download many Dialogues at once instead of downloading each Dialogue one at a time. To perform a Mass Dialogue download, first enter look for your desired Dialogues by using the Advanced Search feature. After you\u2019ve entered your condition for your Advanced Search and hit enter, at the bottom of the page for your Advanced Search you\u2019ll see a button that says \u201cDownload Dialogues.\u201d Click on that button and a drop-down will appear asking you if you want it to [&hellip;]<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":593,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[374],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Downloading a Dialogue in SogoConnect - Sogolytics<\/title>\n<meta name=\"description\" content=\"Learn how you can download a specific dialogue in SogoConnect.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-download-a-dialogue-in-sogoconnect\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Downloading a Dialogue in SogoConnect - 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