{"id":53999,"date":"2021-05-28T06:36:15","date_gmt":"2021-05-28T06:36:15","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=53999"},"modified":"2025-04-29T07:41:58","modified_gmt":"2025-04-29T07:41:58","slug":"how-to-filter-and-search-in-sogoconnect","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/how-to-filter-and-search-in-sogoconnect\/","title":{"rendered":"Filter &#038; Search the SogoConnect Dashboard"},"content":{"rendered":"<p>There&#8217;s a lot of information to be found on the SoGoConnect Dashboard, which means it&#8217;s important to ensure you&#8217;re looking at the right information at each stage. To customize the display, choose to filter and search content across the Dashboard.<\/p>\n<h2>Filter the SoGoConnect Dashboard<\/h2>\n<p>On the SoGoConnect Dashboard, you\u2019ll see your filtering options as a column on the left side of the screen. You can filter your SoGoConnect Dashboard by the following:<\/p>\n<ul>\n<li>Customer Type<\/li>\n<li>Interest Area<\/li>\n<li>CX Score<\/li>\n<li>Dialogue Age<\/li>\n<li>Dialogue Type<\/li>\n<li>Entry Point<\/li>\n<li>Origin<\/li>\n<li>Dialogue Status<\/li>\n<li>Dialogue Priority<\/li>\n<li>Tags<\/li>\n<li>Action Taken<\/li>\n<li>Landing pages<\/li>\n<li>Tabs<\/li>\n<\/ul>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/05\/SC49.0.png\" \/><\/p>\n<p>Once you begin to add filters, the fllters you&#8217;ve applied will be displayed above. Click the X next to any filter you&#8217;d like to remove, or click Clear to remove them all.<\/p>\n<h2>Search the SoGoConnect Dashboard<\/h2>\n<p>If you want to search for specific terms on the SoGoConnect Dashboard, use the content in the column on the left to help narrow your view. You can search the following items:<\/p>\n<ul>\n<li>Interest Area<\/li>\n<li>Dialogue Owner<\/li>\n<li>Tags<\/li>\n<\/ul>\n<p>If you&#8217;re dealing with a seemingly endless list of Interest Areas, Dialogue Owners, or Tags, Search is here for you! Start entering the term you\u2019re searching for results will be displayed below.<\/p>\n<p><img decoding=\"async\" class=\"aligncenter\" src=\"\/help\/wp-content\/uploads\/2023\/05\/SC49.1.png\" \/><\/p>\n","protected":false},"excerpt":{"rendered":"<p>There&#8217;s a lot of information to be found on the SoGoConnect Dashboard, which means it&#8217;s important to ensure you&#8217;re looking at the right information at each stage. To customize the display, choose to filter and search content across the Dashboard. Filter the SoGoConnect Dashboard On the SoGoConnect Dashboard, you\u2019ll see your filtering options as a column on the left side of the screen. You can filter your SoGoConnect Dashboard by the following: Customer Type Interest Area CX Score Dialogue Age Dialogue Type Entry Point Origin Dialogue Status Dialogue Priority Tags Action Taken Landing pages Tabs Once you begin to add filters, the fllters you&#8217;ve applied will be displayed above. Click the X next to any filter you&#8217;d like to remove, or click Clear to remove them all. Search the SoGoConnect Dashboard If you want to search for specific terms on the SoGoConnect Dashboard, use the content in the column on the left to help narrow your view. You can search the following items: Interest Area Dialogue Owner Tags If you&#8217;re dealing with a seemingly endless list of Interest Areas, Dialogue Owners, or Tags, Search is here for you! Start entering the term you\u2019re searching for results will be displayed below.<\/p>\n","protected":false},"author":3,"featured_media":0,"parent":0,"menu_order":581,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[377],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Filter &amp; Search in SogoConnect Dashboard - Sogolytics<\/title>\n<meta name=\"description\" content=\"Learn more about how to filter and search the SogoConnect dashboard to find the information you need when you need it.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-filter-and-search-in-sogoconnect\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Filter &amp; 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