{"id":56221,"date":"2021-10-19T06:54:29","date_gmt":"2021-10-19T06:54:29","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=56221"},"modified":"2025-04-29T10:19:26","modified_gmt":"2025-04-29T10:19:26","slug":"how-to-split-dialogues","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/how-to-split-dialogues\/","title":{"rendered":"Split Dialogues"},"content":{"rendered":"<p>When a customer submits a Dialogue that contains multiple questions or requires the work from multiple departments, rather than passing it back and forth between Interest Areas or owners, you can split a single Dialogue into separate Dialogues.<\/p>\n<p>Here&#8217;s how:<\/p>\n<ol>\n<li>Open the Dialogue that you want to separate into multiple Dialogues.<\/li>\n<li>Click on the vertical ellipsis button at the top right-hand corner of the Dialogue to open the dropdown menu and select\u202fSplit Dialogue. This will allow you to create a new Dialogue from the one you are currently viewing.<br \/>\n<img decoding=\"async\" src=\"\/help\/wp-content\/uploads\/2021\/10\/DW5.png\" \/><\/li>\n<li>Fill out the pop-up screen with the appropriate information for the second Dialogue.\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Dialogue Subject: Populates the current Dialogue subject but can be changed.<\/li>\n<li>Dialogue Description: Populates the current Dialogue description but can be edited as needed.<\/li>\n<li>Assign to: Select the Interest Area you&#8217;d like to asign the second Dialogue to.<\/li>\n<li>Optional Message: Write out any additional details you might want to share with the team, like why you decided to split this Dialogue.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/help\/wp-content\/uploads\/2021\/10\/DW6.png\" \/><\/li>\n<li>Check the box in front of &#8216;Send response to customer\u202f&#8217; if you want to notify the customer that a second Dialogue has been submitted from their original message. SoGoConnect automatically uses the following message, but you can customize the response to the customer with your own message.<br \/>\n<img decoding=\"async\" src=\"\/help\/wp-content\/uploads\/2021\/10\/DW7.png\" \/><\/li>\n<li>Click the\u202fSplit\u202fbutton and the second Dialogue will be created.<\/li>\n<\/ol>\n<p><strong>Additional information about Split Dialogues:<\/strong><\/p>\n<ul>\n<li>Closed Dialogues cannot be split.<\/li>\n<li>You can only split one Dialogue into two Dialogues. If you are looking to split it into more Dialogues, repeat the process above.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>When a customer submits a Dialogue that contains multiple questions or requires the work from multiple departments, rather than passing it back and forth between Interest Areas or owners, you can split a single Dialogue into separate Dialogues. Here&#8217;s how: Open the Dialogue that you want to separate into multiple Dialogues. Click on the vertical ellipsis button at the top right-hand corner of the Dialogue to open the dropdown menu and select\u202fSplit Dialogue. This will allow you to create a new Dialogue from the one you are currently viewing. Fill out the pop-up screen with the appropriate information for the second Dialogue. Dialogue Subject: Populates the current Dialogue subject but can be changed. Dialogue Description: Populates the current Dialogue description but can be edited as needed. Assign to: Select the Interest Area you&#8217;d like to asign the second Dialogue to. Optional Message: Write out any additional details you might want to share with the team, like why you decided to split this Dialogue. Check the box in front of &#8216;Send response to customer\u202f&#8217; if you want to notify the customer that a second Dialogue has been submitted from their original message. SoGoConnect automatically uses the following message, but you can customize the response to the customer with your own message. Click the\u202fSplit\u202fbutton and the second Dialogue will be created. Additional information about Split Dialogues: Closed Dialogues cannot be split. You can only split one Dialogue into two Dialogues. If you are looking to split it into more Dialogues, repeat the [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":643,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[405],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Split Dialogues in SogoConnect | Sogolytics<\/title>\n<meta name=\"description\" content=\"On this page, we\u2019ll help guide you through splitting Dialogues in SogoConnect.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-split-dialogues\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Split Dialogues in SogoConnect | Sogolytics\" \/>\n<meta property=\"og:description\" content=\"On this page, we\u2019ll help guide you through splitting Dialogues in SogoConnect.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sogolytics.com\/help\/how-to-split-dialogues\/\" \/>\n<meta property=\"og:site_name\" content=\"Sogolytics\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-29T10:19:26+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/how-to-split-dialogues\/\",\"url\":\"https:\/\/www.sogolytics.com\/help\/how-to-split-dialogues\/\",\"name\":\"Split Dialogues in SogoConnect | Sogolytics\",\"isPartOf\":{\"@id\":\"https:\/\/www.sogolytics.com\/help\/#website\"},\"datePublished\":\"2021-10-19T06:54:29+00:00\",\"dateModified\":\"2025-04-29T10:19:26+00:00\",\"description\":\"On this page, we\u2019ll help guide you through splitting Dialogues in SogoConnect.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sogolytics.com\/help\/how-to-split-dialogues\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sogolytics.com\/help\/how-to-split-dialogues\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/how-to-split-dialogues\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sogolytics.com\/help\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Split Dialogues\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/#website\",\"url\":\"https:\/\/www.sogolytics.com\/help\/\",\"name\":\"Sogolytics\",\"description\":\"Sogolytics - 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