{"id":56253,"date":"2021-10-19T07:36:53","date_gmt":"2021-10-19T07:36:53","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=56253"},"modified":"2023-08-11T09:50:49","modified_gmt":"2023-08-11T09:50:49","slug":"how-to-enable-critical-alerts","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/how-to-enable-critical-alerts\/","title":{"rendered":"Critical Alerts: Set up Teams and Keywords"},"content":{"rendered":"<p>Within SogoConnect, Critical Alerts can be set both automatically and manually. When a Dialogue is marked as Critical, a designated team is automatically notified by email and added to the Dialogue as Team Members.<\/p>\n<p>When automatic Critical Alerts are enabled, SogoConnect will scan existing and incoming Dialogues for trigger words and phrases, based on a combination of system and user-defined keywords. Dialogues matching these Critical Alert keywords and phrases will be marked as Critical. The customizable list of keywords allows you to pinpoint hot topics in your organization, bringing Dialogues about hot-button topics to your attention instantly.<\/p>\n<p>Any user can also manually mark any Dialogue in SogoConnect as Critical. If the System Administrator has not yet identified the Critical Alert Team, the Dialogue will simply be displayed as red and no additional users will be automatically alerted.<\/p>\n<p>Critical Dialogues appear in red in all inbox views. Any Dialogue marked as Critical can be switched back to a lower status at any time.<\/p>\n<p><strong>To enable Critical Alerts: <\/strong><br \/>\nWithin Settings, navigate to Critical Alerts, under Communication.<\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Switch Alert Categories on\u202fand click into the category\u202fto begin customizing your options, or\u202fadd a new category.<\/li>\n<li>Add team members to different categories. When a Dialogue contains a critical keyword, the team you selected is automatically added to the Dialogue and notified by email.<\/li>\n<li>Add triggering keywords to the category so the system can notify the right team when a Dialogue contains any of the keywords.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/help\/wp-content\/uploads\/2023\/08\/SC20.0.png\" \/><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>Delete a trigger word by clicking the \u201cx\u201d within its box.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/help\/wp-content\/uploads\/2023\/08\/SC20.1.png\" \/><\/p>\n<ul>\n<li style=\"list-style-type: none\">\n<ul>\n<li>As needed, choose to Mute trigger words in system-defined categories.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/help\/wp-content\/uploads\/2023\/08\/SC20.2.png\" \/><\/p>\n<ul>\n<li>Remember to click \u201cApply Changes\u201d to save customizations for that category.<\/li>\n<li>Finally, click the green Save button at the top right-hand corner to save all changes to Critical Alerts.<\/li>\n<\/ul>\n<p><strong>System default categories and additional layers of review <\/strong><br \/>\nWhile you can create your own Critical Alert Category, the system has 3 pre-defined categories for which the Title and Description cannot be edited:<\/p>\n<ul>\n<li>Safety And Well Being<\/li>\n<li>Company Choice<\/li>\n<li>Non-Responsiveness<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Within SogoConnect, Critical Alerts can be set both automatically and manually. When a Dialogue is marked as Critical, a designated team is automatically notified by email and added to the Dialogue as Team Members. When automatic Critical Alerts are enabled, SogoConnect will scan existing and incoming Dialogues for trigger words and phrases, based on a combination of system and user-defined keywords. Dialogues matching these Critical Alert keywords and phrases will be marked as Critical. The customizable list of keywords allows you to pinpoint hot topics in your organization, bringing Dialogues about hot-button topics to your attention instantly. Any user can also manually mark any Dialogue in SogoConnect as Critical. If the System Administrator has not yet identified the Critical Alert Team, the Dialogue will simply be displayed as red and no additional users will be automatically alerted. Critical Dialogues appear in red in all inbox views. Any Dialogue marked as Critical can be switched back to a lower status at any time. To enable Critical Alerts: Within Settings, navigate to Critical Alerts, under Communication. Switch Alert Categories on\u202fand click into the category\u202fto begin customizing your options, or\u202fadd a new category. Add team members to different categories. When a Dialogue contains a critical keyword, the team you selected is automatically added to the Dialogue and notified by email. Add triggering keywords to the category so the system can notify the right team when a Dialogue contains any of the keywords. Delete a trigger word by clicking the \u201cx\u201d within its box. [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":662,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[347],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Enable Critical Alerts in SogoConnect | Sogolytics<\/title>\n<meta name=\"description\" content=\"On this page, we\u2019ll help guide you through setting up critical alerts in SogoConnect.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-enable-critical-alerts\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Enable Critical Alerts in SogoConnect | Sogolytics\" \/>\n<meta property=\"og:description\" content=\"On this page, we\u2019ll help guide you through setting up critical alerts in SogoConnect.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sogolytics.com\/help\/how-to-enable-critical-alerts\/\" \/>\n<meta property=\"og:site_name\" content=\"Sogolytics\" \/>\n<meta property=\"article:modified_time\" content=\"2023-08-11T09:50:49+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/how-to-enable-critical-alerts\/\",\"url\":\"https:\/\/www.sogolytics.com\/help\/how-to-enable-critical-alerts\/\",\"name\":\"Enable Critical Alerts in SogoConnect | Sogolytics\",\"isPartOf\":{\"@id\":\"https:\/\/www.sogolytics.com\/help\/#website\"},\"datePublished\":\"2021-10-19T07:36:53+00:00\",\"dateModified\":\"2023-08-11T09:50:49+00:00\",\"description\":\"On this page, we\u2019ll help guide you through setting up critical alerts in SogoConnect.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sogolytics.com\/help\/how-to-enable-critical-alerts\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sogolytics.com\/help\/how-to-enable-critical-alerts\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/how-to-enable-critical-alerts\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sogolytics.com\/help\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Critical Alerts: Set up Teams and Keywords\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/#website\",\"url\":\"https:\/\/www.sogolytics.com\/help\/\",\"name\":\"Sogolytics\",\"description\":\"Sogolytics - Online Survey Tool\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sogolytics.com\/help\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Enable Critical Alerts in SogoConnect | Sogolytics","description":"On this page, we\u2019ll help guide you through setting up critical alerts in SogoConnect.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.sogolytics.com\/help\/how-to-enable-critical-alerts\/","og_locale":"en_US","og_type":"article","og_title":"Enable Critical Alerts in SogoConnect | Sogolytics","og_description":"On this page, we\u2019ll help guide you through setting up critical alerts in SogoConnect.","og_url":"https:\/\/www.sogolytics.com\/help\/how-to-enable-critical-alerts\/","og_site_name":"Sogolytics","article_modified_time":"2023-08-11T09:50:49+00:00","twitter_card":"summary","twitter_misc":{"Est. reading time":"3 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.sogolytics.com\/help\/how-to-enable-critical-alerts\/","url":"https:\/\/www.sogolytics.com\/help\/how-to-enable-critical-alerts\/","name":"Enable Critical Alerts in SogoConnect | Sogolytics","isPartOf":{"@id":"https:\/\/www.sogolytics.com\/help\/#website"},"datePublished":"2021-10-19T07:36:53+00:00","dateModified":"2023-08-11T09:50:49+00:00","description":"On this page, we\u2019ll help guide you through setting up critical alerts in SogoConnect.","breadcrumb":{"@id":"https:\/\/www.sogolytics.com\/help\/how-to-enable-critical-alerts\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.sogolytics.com\/help\/how-to-enable-critical-alerts\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.sogolytics.com\/help\/how-to-enable-critical-alerts\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.sogolytics.com\/help\/"},{"@type":"ListItem","position":2,"name":"Critical Alerts: Set up Teams and Keywords"}]},{"@type":"WebSite","@id":"https:\/\/www.sogolytics.com\/help\/#website","url":"https:\/\/www.sogolytics.com\/help\/","name":"Sogolytics","description":"Sogolytics - Online Survey Tool","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.sogolytics.com\/help\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"seo_meta_info":{"yoast_noindex":"","rankmath_noindex":"","yoast_title":"Enable Critical Alerts in SogoConnect | Sogolytics","yoast_desc":"On this page, we\u2019ll help guide you through setting up critical alerts in SogoConnect.","rankmath_title":"Critical Alerts: Set up Teams and Keywords","rankmath_desc":"Within SogoConnect, Critical Alerts can be set both automatically and manually. When a Dialogue is marked as Critical, a designated team is automatically notified by&hellip;"},"_links":{"self":[{"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/pages\/56253"}],"collection":[{"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/comments?post=56253"}],"version-history":[{"count":5,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/pages\/56253\/revisions"}],"predecessor-version":[{"id":62308,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/pages\/56253\/revisions\/62308"}],"wp:attachment":[{"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/media?parent=56253"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/categories?post=56253"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/tags?post=56253"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}