{"id":63375,"date":"2024-10-05T14:40:06","date_gmt":"2024-10-05T14:40:06","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=63375"},"modified":"2026-04-17T11:16:09","modified_gmt":"2026-04-17T11:16:09","slug":"how-to-use-key-driver-analysis-report-ex","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/how-to-use-key-driver-analysis-report-ex\/","title":{"rendered":"Key Driver Analysis Report in EX"},"content":{"rendered":"

Key Driver Analysis allows you to instantly identify which areas of improvement offer the greatest impact to improve your Customer Satisfaction Score, Net Promoter Score, or Customer Effort Score. A Key Driver Analysis Report allows you to identify and then prioritize the activities and resources that will make the biggest difference in your customers\u2019 experience.<\/p>\n

\n<\/i><\/p>\n

A Key Driver Analysis Report can only be generated for EX projects that include a Key Driver question along with a metric question (eNPS, ESAT, EES).<\/p>\n<\/div>\n

Generate Key Driver Analysis Report<\/h3>\n

Follow these steps to generate a Key Driver Analysis Report:<\/p>\n

    \n
  1. Select your EX project and click on Report.<\/li>\n
  2. On the Report menu bar, click on Key Driver Analysis.<\/li>\n
  3. In the graph displayed, you’ll see all potential drivers plotted against your selected metric question (eNPS\/ESAT\/EES). As needed, change the selected metric.
    \n<\/li>\n
  4. Hover over the colored points on the report to highlight each driver.
    \n<\/li>\n<\/ol>\n
    \n<\/i><\/p>\n

    This report will only be generated if you have received at least 3 responses.<\/p>\n<\/div>\n

    Survey Report Details<\/h3>\n

    Survey Metrics:<\/strong> Survey Metrics displays Date, Invitation, and Responses Metrics, which provide details about the responses included in the generated report. You may click on the Edit icon beside the Survey Metrics option to show or hide particular Date, Invitation, and Response Metrics.<\/p>\n

    Properties & Filters:<\/strong> You can switch between metric questions used for correlation and also choose to show or hide the graph and table. Filter reports to get refined data from all the responses received.<\/p>\n

    Commentary: <\/strong>Comments can be added in the report by clicking the \u2018Add Commentary\u2019 link.<\/p>\n","protected":false},"excerpt":{"rendered":"

    Key Driver Analysis allows you to instantly identify which areas of improvement offer the greatest impact to improve your Customer Satisfaction Score, Net Promoter Score, or Customer Effort Score. A Key Driver Analysis Report allows you to identify and then prioritize the activities and resources that will make the biggest difference in your customers\u2019 experience. A Key Driver Analysis Report can only be generated for EX projects that include a Key Driver question along with a metric question (eNPS, ESAT, EES). Generate Key Driver Analysis Report Follow these steps to generate a Key Driver Analysis Report: Select your EX project and click on Report. On the Report menu bar, click on Key Driver Analysis. In the graph displayed, you’ll see all potential drivers plotted against your selected metric question (eNPS\/ESAT\/EES). As needed, change the selected metric. Hover over the colored points on the report to highlight each driver. This report will only be generated if you have received at least 3 responses. Survey Report Details Survey Metrics: Survey Metrics displays Date, Invitation, and Responses Metrics, which provide details about the responses included in the generated report. You may click on the Edit icon beside the Survey Metrics option to show or hide particular Date, Invitation, and Response Metrics. Properties & Filters: You can switch between metric questions used for correlation and also choose to show or hide the graph and table. Filter reports to get refined data from all the responses received. Commentary: Comments can be added in the report […]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":418,"comment_status":"closed","ping_status":"closed","template":"faq_php.php","meta":{"footnotes":""},"categories":[434],"tags":[],"yoast_head":"\nHow to Use Key Driver Analysis to Improve EX - Sogolytics<\/title>\n<meta name=\"description\" content=\"Use KDA to uncover the key areas of greatest opportunity to improve your most important EX metrics.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-use-key-driver-analysis-report-ex\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Use Key Driver Analysis to Improve EX - Sogolytics\" \/>\n<meta property=\"og:description\" content=\"Use KDA to uncover the key areas of greatest opportunity to improve your most important EX metrics.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sogolytics.com\/help\/how-to-use-key-driver-analysis-report-ex\/\" \/>\n<meta property=\"og:site_name\" content=\"Sogolytics\" \/>\n<meta property=\"article:modified_time\" content=\"2026-04-17T11:16:09+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/how-to-use-key-driver-analysis-report-ex\/\",\"url\":\"https:\/\/www.sogolytics.com\/help\/how-to-use-key-driver-analysis-report-ex\/\",\"name\":\"How to Use Key Driver Analysis to Improve EX - Sogolytics\",\"isPartOf\":{\"@id\":\"https:\/\/www.sogolytics.com\/help\/#website\"},\"datePublished\":\"2024-10-05T14:40:06+00:00\",\"dateModified\":\"2026-04-17T11:16:09+00:00\",\"description\":\"Use KDA to uncover the key areas of greatest opportunity to improve your most important EX metrics.\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sogolytics.com\/help\/how-to-use-key-driver-analysis-report-ex\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sogolytics.com\/help\/how-to-use-key-driver-analysis-report-ex\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/how-to-use-key-driver-analysis-report-ex\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sogolytics.com\/help\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Key Driver Analysis Report in EX\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/#website\",\"url\":\"https:\/\/www.sogolytics.com\/help\/\",\"name\":\"Sogolytics\",\"description\":\"Sogolytics - Online Survey Tool\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.sogolytics.com\/help\/?s={search_term_string}\"},\"query-input\":\"required name=search_term_string\"}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"How to Use Key Driver Analysis to Improve EX - Sogolytics","description":"Use KDA to uncover the key areas of greatest opportunity to improve your most important EX metrics.","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.sogolytics.com\/help\/how-to-use-key-driver-analysis-report-ex\/","og_locale":"en_US","og_type":"article","og_title":"How to Use Key Driver Analysis to Improve EX - Sogolytics","og_description":"Use KDA to uncover the key areas of greatest opportunity to improve your most important EX metrics.","og_url":"https:\/\/www.sogolytics.com\/help\/how-to-use-key-driver-analysis-report-ex\/","og_site_name":"Sogolytics","article_modified_time":"2026-04-17T11:16:09+00:00","twitter_card":"summary","twitter_misc":{"Est. reading time":"2 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.sogolytics.com\/help\/how-to-use-key-driver-analysis-report-ex\/","url":"https:\/\/www.sogolytics.com\/help\/how-to-use-key-driver-analysis-report-ex\/","name":"How to Use Key Driver Analysis to Improve EX - Sogolytics","isPartOf":{"@id":"https:\/\/www.sogolytics.com\/help\/#website"},"datePublished":"2024-10-05T14:40:06+00:00","dateModified":"2026-04-17T11:16:09+00:00","description":"Use KDA to uncover the key areas of greatest opportunity to improve your most important EX metrics.","breadcrumb":{"@id":"https:\/\/www.sogolytics.com\/help\/how-to-use-key-driver-analysis-report-ex\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.sogolytics.com\/help\/how-to-use-key-driver-analysis-report-ex\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.sogolytics.com\/help\/how-to-use-key-driver-analysis-report-ex\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.sogolytics.com\/help\/"},{"@type":"ListItem","position":2,"name":"Key Driver Analysis Report in EX"}]},{"@type":"WebSite","@id":"https:\/\/www.sogolytics.com\/help\/#website","url":"https:\/\/www.sogolytics.com\/help\/","name":"Sogolytics","description":"Sogolytics - Online Survey Tool","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.sogolytics.com\/help\/?s={search_term_string}"},"query-input":"required name=search_term_string"}],"inLanguage":"en-US"}]}},"seo_meta_info":{"yoast_noindex":"","rankmath_noindex":"","yoast_title":"How to Use Key Driver Analysis to Improve EX - Sogolytics","yoast_desc":"Use KDA to uncover the key areas of greatest opportunity to improve your most important EX metrics.","rankmath_title":"Key Driver Analysis Report in EX","rankmath_desc":"Key Driver Analysis allows you to instantly identify which areas of improvement offer the greatest impact to improve your Customer Satisfaction Score, Net Promoter Score,…"},"_links":{"self":[{"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/pages\/63375"}],"collection":[{"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/users\/30"}],"replies":[{"embeddable":true,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/comments?post=63375"}],"version-history":[{"count":4,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/pages\/63375\/revisions"}],"predecessor-version":[{"id":66184,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/pages\/63375\/revisions\/66184"}],"wp:attachment":[{"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/media?parent=63375"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/categories?post=63375"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.sogolytics.com\/help\/wp-json\/wp\/v2\/tags?post=63375"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}