{"id":63526,"date":"2024-10-14T11:30:40","date_gmt":"2024-10-14T11:30:40","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=63526"},"modified":"2026-04-29T11:22:10","modified_gmt":"2026-04-29T11:22:10","slug":"how-analyze-follow-up-questions-with-text-analysis-on-ex-dashboard","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/how-analyze-follow-up-questions-with-text-analysis-on-ex-dashboard\/","title":{"rendered":"EX Dashboard: Text Analysis"},"content":{"rendered":"<p>\nUnlock deeper insights from your customer feedback with the enhanced capabilities of <strong>Text Analysis<\/strong>, powered by OpenAI. While metric questions are essential for understanding customer experiences, exploring the reasons behind the ratings is equally important. Whether feedback is positive or negative, open-ended responses provide valuable insights that help shape decisions and drive meaningful improvements.\n<\/p>\n<p>\nText Analysis enables you to identify common topics and analyze positive, neutral, or negative feedback with ease. Drill down into key segments to understand what drives customer sentiment and take informed action.\n<\/p>\n<div class=\"sogo-help-info-box\">\n<i class=\"fal fa-info-circle\"><\/i><\/p>\n<p class=\"sogo-info-text\"> Only questions marked as follow-up in EX projects are processed on the Dashboard. <\/p>\n<\/div>\n<p class=\"sogo-help-sub-head\">Navigate to<\/p>\r\n<ul class=\"sogo-help-sub-list\">\r\n    <li><a href=\"#section-1\">Open-ended Responses<\/a><\/li>\r\n    <li><a href=\"#section-2\">Theme Analysis<\/a><\/li>\r\n    <li><a href=\"#section-2\">Text Classification<\/a><\/li>\r\n<\/ul>\n<h3 id=\"section-1\">Open-Ended Responses<\/h3>\n<p>This tab includes the following widgets:<\/p>\n<ul>\n<li>Overall Sentiment<\/li>\n<li>Sentiment Trend<\/li>\n<li>Word Cloud<\/li>\n<li>Response Sentiment<\/li>\n<li>Responses<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/help\/wp-content\/uploads\/2026\/04\/EXTA1.png\" \/><\/p>\n<h3>Overall Sentiment<\/h3>\n<p>\nThe <strong>Overall Sentiment<\/strong> widget, displayed in the top-left corner, shows sentiment distribution using a Donut chart categorized into <strong>Positive<\/strong>, <strong>Neutral<\/strong>, and <strong>Negative<\/strong>.\n<\/p>\n<p>\nThe three-dot menu in the top-right corner of the widget allows you to change the graph type, share, download, or refresh the data. Hovering over a sentiment reveals the total number of responses, percentage share, and the percentage change compared to the previous day, month, or year.\n<\/p>\n<p><img decoding=\"async\" src=\"\/help\/wp-content\/uploads\/2026\/04\/EXTA2.png\" \/><\/p>\n<h3>Sentiment Trend<\/h3>\n<p>\nThis widget displays sentiment trends using a vertical stacked bar chart across daily, weekly, monthly, quarterly, or yearly intervals.\n<\/p>\n<p>\nThe three-dot menu in the top-right corner of the widget allows you to change the calculation method, graph type, frequency, scale range, or to share, download, or refresh data.\n<\/p>\n<p>\nHovering over any data point shows response counts and percentage distribution for each sentiment, along with percentage change compared to the previous time period.\n<\/p>\n<ul>\n<li><strong>Frequency:<\/strong> Configure the X-axis as Daily, Weekly, Monthly, Quarterly, or Yearly.<\/li>\n<li><strong>Scale Range:<\/strong> Choose between Original Range or Best Fit.<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/help\/wp-content\/uploads\/2026\/04\/EXTA3.png\" \/><\/p>\n<h3>Word Cloud<\/h3>\n<p>\nThe Word Cloud highlights terms based on their frequency in free-text responses. Larger words indicate higher usage.\n<\/p>\n<p>\nThe three-dot menu lets you change the word type, adjust word count, refresh data, or share the visualization.\n<\/p>\n<p>\nYou can choose between displaying <strong>Emotions<\/strong> or <strong>Themes<\/strong>. Clicking a word lets you drill down into related responses and associated sentiment.\n<\/p>\n<p><img decoding=\"async\" src=\"\/help\/wp-content\/uploads\/2026\/04\/EXTA4.png\" \/><\/p>\n<h3>Response Sentiment<\/h3>\n<p>\nThis widget shows response distribution over time, categorized as Positive, Neutral, or Negative.\n<\/p>\n<p>\nHovering over a sentiment displays intensity, themes, topics, and the response text. The three-dot menu allows sharing, downloading, or refreshing the data.\n<\/p>\n<p><img decoding=\"async\" src=\"\/help\/wp-content\/uploads\/2026\/04\/EXTA5.png\" \/><\/p>\n<h3>Responses<\/h3>\n<p>\nAll open-ended responses are displayed in a table showing sentiment, themes, and response date.\n<\/p>\n<p>\nYou can update the sentiment of a response using the dropdown in the Sentiment column. The three-dot menu allows column customization, sharing, downloading, or refreshing data.\n<\/p>\n<p><img decoding=\"async\" src=\"\/help\/wp-content\/uploads\/2026\/04\/EXTA6.png\" \/><\/p>\n<hr \/>\n<h3 id=\"section-2\">Theme Analysis<\/h3>\n<p>\nTheme Analysis identifies recurring topics in customer feedback by analyzing language patterns and detecting common keywords and phrases.\n<\/p>\n<p>\nThis view provides quick insights into customer priorities, concerns, and successes. Drilling down into themes offers deeper visibility into specific discussion points.\n<\/p>\n<p>\n<strong>Example:<\/strong> In a New Product Feedback Survey, recurring themes such as Product Quality, Functionality, and Price may appear. Positive Product Quality highlights strengths, while negative Functionality themes help identify areas requiring improvement.\n<\/p>\n<p><img decoding=\"async\" src=\"\/help\/wp-content\/uploads\/2026\/04\/EXTA7.png\" \/><\/p>\n<h3>Available Widgets<\/h3>\n<ul>\n<li><strong>Negative Themes:<\/strong> Displays negative themes using a Pack Chart<\/li>\n<li><strong>Positive Themes:<\/strong> Displays positive themes using a Pack Chart<\/li>\n<li><strong>Theme Word Cloud:<\/strong> Displays identified themes<\/li>\n<li><strong>Emotion Word Cloud:<\/strong> Displays detected emotions<\/li>\n<\/ul>\n<h3 id=\"section-3\">Text Classification<\/h3>\n<h3>Overall Sentiment Score<\/h3>\n<p>\nThis view shows a selected topic\u2019s overall sentiment with a breakdown into Positive, Neutral, and Negative responses.\n<\/p>\n<ul>\n<li>Number of responses for the topic<\/li>\n<li>Mean sentiment score<\/li>\n<li>Median sentiment score<\/li>\n<li>Number and percentage of positive responses<\/li>\n<li>Number and percentage of neutral responses<\/li>\n<li>Number and percentage of negative responses<\/li>\n<\/ul>\n<p><img decoding=\"async\" src=\"\/help\/wp-content\/uploads\/2026\/04\/EXTA8.png\" \/><\/p>\n<h3>Response Sentiment<\/h3>\n<p>\nResponses are displayed by metric rating and time period. Speech bubble colors represent sentiment, and clicking a bubble reveals the full response below.\n<\/p>\n<p><img decoding=\"async\" src=\"\/help\/wp-content\/uploads\/2026\/04\/EXTA9.png\" \/><\/p>\n<h3>Responses<\/h3>\n<p>\nThis table displays all open-ended responses with sentiment, themes, and response date.\n<\/p>\n<p>\nYou can update sentiment using the dropdown icon and add additional topics by clicking <strong>Add Topic<\/strong>. The three-dot menu allows column customization, sharing, downloading, or refreshing data.\n<\/p>\n<p><img decoding=\"async\" src=\"\/help\/wp-content\/uploads\/\/2026\/04\/EXTA10.png\" \/><\/p>\n<h2>Important Information<\/h2>\n<ul>\n<li>Only the data you choose to share is processed through OpenAI APIs.<\/li>\n<li>Your data is not used by OpenAI to train its models.<\/li>\n<li>OpenAI may retain data for up to 30 days.<\/li>\n<li>Sogolytics has executed a Data Processing Addendum with OpenAI.<\/li>\n<\/ul>\n","protected":false},"excerpt":{"rendered":"<p>Unlock deeper insights from your customer feedback with the enhanced capabilities of Text Analysis, powered by OpenAI. While metric questions are essential for understanding customer experiences, exploring the reasons behind the ratings is equally important. Whether feedback is positive or negative, open-ended responses provide valuable insights that help shape decisions and drive meaningful improvements. Text Analysis enables you to identify common topics and analyze positive, neutral, or negative feedback with ease. Drill down into key segments to understand what drives customer sentiment and take informed action. Only questions marked as follow-up in EX projects are processed on the Dashboard. Open-Ended Responses This tab includes the following widgets: Overall Sentiment Sentiment Trend Word Cloud Response Sentiment Responses Overall Sentiment The Overall Sentiment widget, displayed in the top-left corner, shows sentiment distribution using a Donut chart categorized into Positive, Neutral, and Negative. The three-dot menu in the top-right corner of the widget allows you to change the graph type, share, download, or refresh the data. Hovering over a sentiment reveals the total number of responses, percentage share, and the percentage change compared to the previous day, month, or year. Sentiment Trend This widget displays sentiment trends using a vertical stacked bar chart across daily, weekly, monthly, quarterly, or yearly intervals. The three-dot menu in the top-right corner of the widget allows you to change the calculation method, graph type, frequency, scale range, or to share, download, or refresh data. Hovering over any data point shows response counts and percentage distribution for each [&hellip;]<\/p>\n","protected":false},"author":30,"featured_media":0,"parent":0,"menu_order":635,"comment_status":"closed","ping_status":"closed","template":"faq_php.php","meta":{"footnotes":""},"categories":[436],"tags":[428],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>How to Understand Text Analysis on the EX Dashboard - Sogolytics<\/title>\n<meta name=\"description\" content=\"Analyze open-ended follow-up questions to better understand the reasons behind employees&#039; ratings.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.sogolytics.com\/help\/how-analyze-follow-up-questions-with-text-analysis-on-ex-dashboard\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"How to Understand Text Analysis on the EX Dashboard - 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