{"id":65835,"date":"2026-01-16T07:39:10","date_gmt":"2026-01-16T07:39:10","guid":{"rendered":"https:\/\/www.sogolytics.com\/help\/?page_id=65835"},"modified":"2026-06-03T11:37:36","modified_gmt":"2026-06-03T11:37:36","slug":"product-cx","status":"publish","type":"page","link":"https:\/\/www.sogolytics.com\/help\/product-cx\/","title":{"rendered":"product-cx"},"content":{"rendered":"<style>.help-page-header,.sogo--ug-feedback-box{display:none !important;}<\/style><div class=\"container--parent-page\"> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/introduction-to-cx-dashboard\/\"><span class=\"container--main-head\">Intro to CX Dashboard<\/span><span class=\"container--main-text\">The CX Dashboard offers plenty of great customer experience data, from an overview of key CX metrics across projects to drill-down analysis and prediction.<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-add-drivers-to-dashboard\/\"><span class=\"container--main-head\">Manage Drivers in CX<\/span><span class=\"container--main-text\">Manage Drivers from across your CX projects to make the most of your analysis on the CX Dashboard with SogoCX!<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/cx-project-tags\/\"><span class=\"container--main-head\">Project Tags in CX<\/span><span class=\"container--main-text\">Project Tags settings allows you to include and exclude data from one or more project on the CX Dashboard. Learn more<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-add-custom-drivers-to-your-dashboard\/\"><span class=\"container--main-head\">Custom Metrics Settings in CX<\/span><span class=\"container--main-text\">Make it easier to keep up with the metrics that matter most to your organization with custom CX metrics.<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-manage-tags-and-categories\/\"><span class=\"container--main-head\">Manage Tags and Categories in CX<\/span><span class=\"container--main-text\">Organize your Tags and Categories to enable drill-down analysis on your SogoCX Dashboard.<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-manage-all-your-metric-goals\/\"><span class=\"container--main-head\">Manage Goal in CX<\/span><span class=\"container--main-text\">Set goals for your most important CX metrics to make it easier to track success on your CX Dashboard.<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-manage-cx-milestones\/\"><span class=\"container--main-head\">Manage Milestones in CX<\/span><span class=\"container--main-text\">How do key events impact your customers' experiences? From new releases and rebrands to product changes and trainings, get the scoop with milestones!<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/customer-journey\/\"><span class=\"container--main-head\">CX Dashboard: Journey Map<\/span><span class=\"container--main-text\">Get an insight into a complete sum of experiences that customers go through when interacting with your company and brand.<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-create-customer-journey\/\"><span class=\"container--main-head\">Build a Customer Journey Map<\/span><span class=\"container--main-text\">Ready to gain insights into your customers' experience at every stage of their interaction with you? Create a journey map!<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-view-comparison-cx-data\/\"><span class=\"container--main-head\">CX Dashboard: Comparison<\/span><span class=\"container--main-text\">How well are you serving customers at each touchpoint, stage or team? Compare success at each touchpoint using Tags in SoGoCX.<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-view-comparison-cx-data\/\"><span class=\"container--main-head\">CX Dashboard: Comparison<\/span><span class=\"container--main-text\">How well are you serving customers at each touchpoint, stage or team? Compare success at each touchpoint using Tags in SoGoCX.<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a> <a class=\"container--main-block\" href=\"https:\/\/www.sogolytics.com\/help\/how-to-view-cx-prediction-data\/\"><span class=\"container--main-head\">CX Dashboard: Prediction<\/span><span class=\"container--main-text\">View your CX Prediction Data real quick by using CX Dashboard.<\/span><span class=\"fas fa-chevron-right\"><\/span><\/a><\/div>\n","protected":false},"excerpt":{"rendered":".help-page-header,.sogo--ug-feedback-box{display:none !important;} Intro to CX DashboardThe CX Dashboard offers plenty of great customer experience data, from an overview of key CX metrics across projects to drill-down analysis and prediction. Manage Drivers in CXManage Drivers from across your CX projects to make the most of your analysis on the CX Dashboard with SogoCX! Project Tags in CXProject Tags settings allows you to include and exclude data from one or more project on the CX Dashboard. Learn more Custom Metrics Settings in CXMake it easier to keep up with the metrics that matter most to your organization with custom CX metrics. Manage Tags and Categories in CXOrganize your Tags and Categories to enable drill-down analysis on your SogoCX Dashboard. Manage Goal in CXSet goals for your most important CX metrics to make it easier to track success on your CX Dashboard. Manage Milestones in CXHow do key events impact your customers' experiences? From new releases and rebrands to product changes and trainings, get the scoop with milestones! CX Dashboard: Journey MapGet an insight into a complete sum of experiences that customers go through when interacting with your company and brand. Build a Customer Journey MapReady to gain insights into your customers' experience at every stage of their interaction with you? Create a journey map! CX Dashboard: ComparisonHow well are you serving customers at each touchpoint, stage or team? Compare success at each touchpoint using Tags in SoGoCX. CX Dashboard: ComparisonHow well are you serving customers at each touchpoint, stage or team? Compare [...]","protected":false},"author":27,"featured_media":0,"parent":0,"menu_order":447,"comment_status":"closed","ping_status":"closed","template":"sogo_new_design.php","meta":{"footnotes":""},"categories":[],"tags":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v19.7.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Product CX<\/title>\n<meta name=\"robots\" content=\"noindex, follow\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Product CX\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.sogolytics.com\/help\/product-cx\/\" \/>\n<meta property=\"og:site_name\" content=\"Sogolytics\" \/>\n<meta property=\"article:modified_time\" content=\"2026-06-03T11:37:36+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/product-cx\/\",\"url\":\"https:\/\/www.sogolytics.com\/help\/product-cx\/\",\"name\":\"Product CX\",\"isPartOf\":{\"@id\":\"https:\/\/www.sogolytics.com\/help\/#website\"},\"datePublished\":\"2026-01-16T07:39:10+00:00\",\"dateModified\":\"2026-06-03T11:37:36+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.sogolytics.com\/help\/product-cx\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.sogolytics.com\/help\/product-cx\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/product-cx\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.sogolytics.com\/help\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"product-cx\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.sogolytics.com\/help\/#website\",\"url\":\"https:\/\/www.sogolytics.com\/help\/\",\"name\":\"Sogolytics\",\"description\":\"Sogolytics - 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