Most CX solutions collect feedback.
SogoCX acts on it.
Customer experience software built for teams that need real-time signals across every channel, AI that explains the drivers behind every score, and workflows that route the right action to the right person — before churn shows up in renewals.
- check_circle SOC 2 Type II
- check_circle HIPAA-ready
- check_circle GDPR
- check_circle 2,500+ enterprise teams
Trusted by 100,000+
customers in 96 countries
Three jobs your survey tool can't do and your CX platform should.
SogoCX brings listening, analysis, and action into one workflow, so insights don't sit in a dashboard waiting for someone to act on them.
Real-time customer feedback, every channel
Collect NPS, CSAT, CES, and open-ended feedback the moment it matters across web, mobile, email, SMS, in-app, support tickets, and reviews.
- Pre-built journey templates: onboarding, renewal, support
- Multilingual surveys with automated translation
- Sample mode, throttling, and global de-duplication
Know what's driving the score
AI reads every verbatim response and surfaces the themes, segments, and journey moments moving your metrics without analyst hours.
- Theme + sentiment detection across millions of responses
- Driver analysis by segment, product, region, and CSM
- Auto-generated executive summaries
Customer experience automation that closes the loop
Customer experience automation that turns a detractor into a workflow. SogoCX routes the right action to the right owner and tracks resolution until the customer is back on track.
- Configurable alerts, SLAs, and escalation paths
- Case follow-up assigned by region, account, or CSM
- Integrations with Salesforce, Zapier, Google Analytics
AI built for CX teams, not for demos.
Most "AI" in CX software is sentiment scoring with a coat of paint. SogoCX uses purpose-built models to predict, explain, and recommend.
not the symptom
ranked by impact
Everything an enterprise CX platform should do in one place.
From journey measurement to data exports, SogoCX replaces the patchwork of survey tools, BI dashboards, and case-management tickets most CX teams stitch together today.
SogoCX vs. alternative CX software.
Incumbent CX platforms set the category. They also set the price tag, the consultant dependency, and the 9-month rollouts. SogoCX is the better option with customer experience solutions designed for teams that need to move faster than their current vendor allows.
| SogoCX | Other CX platforms | |
|---|---|---|
| Time to value | Live in 4–6 weeks, configurable by your CX team | 6–9 month rollouts with implementation partners |
| Pricing model | Predictable enterprise pricing | Per-response and per-seat, with annual true-ups |
| Day-to-day owner | Role-based views with AI-generated summaries | Needs an analyst to interpret dashboards |
| Closing the loop | Built-in ticketing with SogoConnect | Requires third-party ticketing tools |
| Program evolution | Programs you can re-shape as your business changes | Rigid templates that need professional services to change |
| Support model | Dedicated CX strategist included with every enterprise plan | Tiered support; strategic help costs extra |
The CX platform that plugs into the systems running your business.
Enterprise buyers expect a CX platform to connect with operational data, not live as an island. SogoCX ships with native and API integrations.
Customer experience software designed for high-value relationships.
Used by enterprise teams in industries where retention, NPS, and patient or member experience move the P&L.
Built for procurement, security, and IT.
SSO/SAML, granular role-based access, and full audit logs on every action without extra modules or surcharges. Independently audited and certified against the standards enterprise security teams ask about first.
Questions buyers ask before a demo.
What is an enterprise CX platform, and how is SogoCX different from a survey tool?
add_2removeAn enterprise CX platform, sometimes called a CX management platform, brings together feedback collection, analysis, and the operational action that follows, across every customer touchpoint and owned by multiple teams. A survey tool just collects responses. SogoCX is built for the full loop: it unifies NPS, CSAT, and CES data across web, mobile, and support. It runs AI-driven driver analysis and routes the right next step to the right person inside your CRM, contact center, or support desk.
How quickly can we go live?
add_2removeSogoCX averages a 6-week implementation, compared to the 6–9-month industry standard. You can launch with a focused use case first and scale without overwhelm, supported by a dedicated Strategic Account Manager from day one.
Does SogoCX work with our CRM, contact center, and data warehouse?
add_2removeSogoCX uses a zero-direct-pull architecture, data is pushed via secure SFTP rather than pulled from your core systems, which removes IT security blockers common with native integrations. Directories ingest contact and activity data from Salesforce, CSV/Excel, SFTP, and survey responses, keeping your CRM and operational data in sync without exposing core systems.
Is SogoCX secure enough for regulated industries?
add_2removeSogoCX holds SOC 2 Type II, ISO 27001, GDPR, and PCI DSS certifications, with HIPAA-enabled accounts available. Data flows through zero-direct SFTP push, Sogolytics never pulls directly from your core systems, which satisfies IT and compliance requirements in financial services, healthcare, and other regulated sectors.
What does pricing look like?
add_2removeSogoCX uses transparent, pay-only-for-what-you-use pricing, no forced feature bundles, no surprise renewal increases. Core capabilities are included without upselling into add-on tiers for essentials, and pricing is available without a "contact sales" gate.
What kind of support comes with an enterprise plan?
add_2removeEnterprise plans include 24/7 priority human support, a dedicated Strategic Account Manager who acts as a team extension, and guide your with implementation. For organizations needing hands-off research execution, Managed Research is also available as a complement.
