79%
clients left a competitor for us
100%
EU Safe Harbor Compliant
Track NPS, CSAT
& CES in One Platform
Trusted by 100,000+
customers in 96 countries
Turn Feedback into Action
with Automated NPS Tracking
Don't let customer churn catch you off guard. Sogolytics automatically tracks NPS, CSAT, and CES across every touchpoint, delivering AI-powered insights that predict dissatisfaction before customers walk away. Our closed-loop workflows alert your team to at-risk accounts in real-time, so you can intervene immediately and make data-driven improvements that accelerate retention and revenue.
Predict Churn
Intervene faster with real-time alerts.
Rescue Detractors
Close the loop with automated workflows
Action Insights
Drive improvements with AI-powered analysis
Automated Survey Distribution
Send NPS surveys based on customer journey milestones—post-purchase, quarterly check-ins, post-support interactions, or renewal cycles. Reach customers via email, SMS, in-app, or web embed.
Real-Time NPS Dashboard
Monitor your Net Promoter Score in real-time with visual breakdowns of Promoters, Passives, and Detractors. Track trends over time, segment by product or region, and benchmark against industry standards.
AI-Powered Sentiment Analysis
Our AI analyzes open-ended feedback to identify trends, categorize issues, and predict churn risk. Get instant insights from thousands of responses without manual analysis.
Instant Detractor Alerts
Receive real-time email, SMS, or Slack notifications when a detractor (NPS < 6) submits feedback. Never miss an opportunity to save an at-risk customer.
Closed-Loop Workflows
Automatically create support tickets for detractor responses, assign to customer success teams, track resolution status, and send follow-up surveys to measure improvement.
Multi-Metric Tracking
Beyond NPS, measure Customer Satisfaction Score (CSAT) after interactions and Customer Effort Score (CES) for support experiences. See all metrics in one unified dashboard.
How Companies
Use Our NPS Software
SaaS Companies
SaaS companies reduce churn 30-45% by linking NPS to MRR. Automate feedback at renewals to save at-risk accounts with proactive data.
E-Commerce
Brands boost repeat buys 25-40%. Survey post-delivery, fix shipping issues fast, and turn promoters into public reviews automatically.
B2B Services
B2B firms boost retention 20-35%. Use NPS health scores to find upsell leads and automate QBR data to secure key strategic accounts.
Healthcare (HIPAA-Compliant)
Health providers boost satisfaction 15-30%. Measure post-visit care and CAHPS metrics securely with HIPAA-compliant, automated surveys.
Trusted by 100,000+
Companies Worldwide
Companies Worldwide
Discover why customers consistently choose us for intuitive interfaces, powerful customization, and CX solutions that deliver measurable value.
