Key takeways:
- Close the Experience Gap - Discover why inconsistencies between brand promise and customer reality are the biggest threat to franchise growth and how to fix them.
- Turn Transactions into Loyalty - Learn how localized insights and emotional connections transform one-time visits into lasting relationships.
- Empower Employees, Elevate CX - See how investing in employee experience drives retention, engagement, and customer satisfaction across every location.
- Overcome Franchisor Challenges - Get practical solutions for balancing brand consistency with local autonomy, scaling training, and consolidating insights.
