Key takeaways:
- 1 in 5 patients had no clear idea what their visit would cost — and those patients were 14× more likely to be hit with an unexpected bill
- 63% of patients aged 25–34 encountered a billing problem after their last visit, compared to just 14% of those 65 and older
- 35% of patients say no amount of cost savings would make them accept AI for billing. The barrier isn't price, it's trust
- 47% say the one thing that would make AI acceptable is simply knowing a human is still available
