Personalize the customer experience, stop churn, and turn detractors into ambassadors.
Capture detailed insights about critical audience segments to refine and personalize messages that improve conversions.
Increase reach with targeted messaging that helps your business connect with key market segments.
Identify critical insights into the sentiments and behaviors that drive spend to spot engagement gaps and create streamlined processes.
Learn what people are saying about you online. Flag critical concerns and course-correct to ensure that your customers have the best experience every step of the way with Sogolytics.
Data that works for you
360-Monitoring from One Dashboard
Role-based dashboards make it easy to keep tabs on customer sentiment while giving everyone across your business the data they need.
Customizable display options make it easy to visualize everything from channel performance to key metrics like NPS, CES, CSAT, or customized CX metrics.
Quickly generate and send dynamic report links to enable real-time monitoring – and empower immediate action.
Understanding the buying process is a lot easier with automatic text analytics that highlight what’s important to your customers by quantifying sentiment and categorizing topics in text-based feedback.
Segment and filter data by store, department, product, and other variables, and break down the customer experience.
Flexible and fully supported
Easy to Use
Comprehensive dashboards with an intuitive interface make it easy to capture the insights you need or delve deeper into certain aspects.
Tailor Your Insights
Get accurate insights with the help of ready survey templates or customize your surveys completely with endless features including white labeling, personalized URLs, and more.
Built for growth. Our advanced features, powerful automation, and easy integration make it easy to expand with a retail customer experience management platform that delivers—always.
You’ve got questions? Just get in touch! With 24/7/365 support options - from self-serve to scheduled calls - our experts ensure that you always have the answers you need to take the next step.
Transform your CX strategy with additional Sogolytics solutions.
With SogoConnect, you can monitor customer feedback, manage outreach and communication, create tickets for follow-through.
With SogoEX, you can gather important employee engagement data and spot problems that impact customer satisfaction and loyalty.