The Customer Experience Platform With an AI Engine for NPS, VoC & Journey Mapping
Build trust through your customer experience platform, then watch loyalty and lasting relationships follow. SogoCX accelerates that journey with AI that handles the repetitive work so you can focus on what matters most: building relationships.
Launch a complete CX program in minutes with AI
Let Experience Navigator generate a tailored strategy with surveys, key metrics, and actionable playbooks customized to your brand and industry. Ask the AI Assistant natural language questions about your data for instant summaries. Go from goals to execution in under an hour.
Journey mapping meets predictive analytics
Visualize every phase of the customer journey to spot friction points and successes. Meanwhile, predictive analytics flag at risk customers early and identify key drivers of satisfaction so you can take proactive action to prevent lost revenue.
Unified dashboard with AI sentiment and tags
Capture omnichannel signals across email, SMS, web, apps, QR codes, and social media in one real-time CX dashboard. Our AI extracts sentiment and themes from every response while tags help you organize, filter, and segment feedback for deeper analysis.
AI Reports with prioritized action plans
AI Reports don't just visualize data, they decipher the story and deliver a prioritized action plan. Know exactly what to fix, what to replicate, and what to reward in order of impact.
Personalize every interaction and close the loop automatically
Enrich every response with full customer context using Directories, then streamline workflows with SogoConnect. Route feedback instantly to the right team members, log tickets, and trigger real time alerts so issues get resolved quickly and trust is rebuilt automatically.
Turn real-time feedback
into instant insights
A member just completed a loan application. A patient was just discharged. A guest just checked out of their room. Are they satisfied with their experience?
With SogoCX, you can invite fresh feedback automatically through an omnichannel invitation to a beautifully branded survey. As soon as they respond, our AI analyzes their sentiment, flags any issues, and alerts the right team member for immediate follow up. Real engagement in real time. No manual work required.
Meet the customer experience platform that uncovers customers' real motivations and enables you to create truly memorable experiences. SogoCX delivers enterprise grade capabilities with the agility, speed, and AI automation that legacy platforms can't match.
Your strategy co-pilot, always on
Stop churn before it starts
ROI in weeks, not quarters
Integrations that fit into your existing stack
Provide a seamless customer experience and simplify your internal workflows by integrating Sogolytics with your critical tools and processes.
Timely follow up improves response rates and delivers better quality data. Set up automated distribution flows to send email or SMS invitations based on customer events for perfectly timed feedback collection.
Integrates SogoCX with the platforms you already use, including Salesforce and Tableau. Enable multi-tool flows through connectors like Zapier and make your life easier with seamless data sharing.
Got your own workflows and want to push data, pull data, or make other magic happen? Control your connections with our robust API.
For regulated industries, our Hands Free SFTP option pushes data directly to your systems without ever pulling from your core. SOC 2, GDPR, ISO 27001, and PCI DSS compliant.
Churn is preventable.
SogoCX finds the signals before your scores ever drop.
Your CX dashboard shows a steady NPS. Nothing alarming. Luckily, your AI Report just flagged something unexpected: a segment of customers showing early churn signals in their sentiment data. Before your score ever drops, you already know there is a problem.
On top of that, SogoCX has already analyzed open-ended responses, extracted the key themes, and identified the driver. Now the AI Report delivers a prioritized action plan and resolve the issue. The customers never leave. The NPS never drops.
This is proactive CX with SogoCX!
The Customer Experience Platform
That Turns Insight Into Impact
SogoCX is a customer experience platform built to help you act on feedback, not just collect it. Our AI highlights churn risk early, surfaces what matters most, and sends the right insights to the right teams, so problems get resolved before revenue walks out the door. No manual reporting. No guessing what to fix. Just faster decisions, stronger customer relationships, and measurable ROI in weeks.
Traditional survey tools help you collect feedback. SogoCX is a complete Customer Experience Management platform that uses AI to analyze that feedback, predict churn, prescribe actions, and automate resolution. It is built for maturing CX programs that need to move from collecting data to driving outcomes.
SogoCX tracks all essential CX metrics including NPS, CSAT, and CES, plus custom metrics specific to your business. Our CX dashboards display trends over time, four quadrant Key Driver Analysis, sentiment analysis, and predictive churn indicators all in one real-time view.
The average implementation time is six weeks, compared to the industry standard of four to five months. Our Crawl Walk Run approach lets you start with what you need and scale over time, supported by a dedicated Strategic Account Manager.
SogoCX serves mid-market to enterprise organizations across financial services, healthcare, education, franchises, retail, hospitality, and manufacturing. Our platform is trusted by credit unions, hospitals, K 12 schools, fitness chains, and more.
SogoCX is an AI-first customer experience platform that embeds AI throughout the entire CX journey. Experience Navigator builds your strategy in minutes. AI analyzes sentiment and themes automatically. Predictive analytics flag churn risks early. AI Reports deliver prioritized action plans. AI Assistant answers natural language questions. And automated workflows close the loop instantly. AI handles the repetitive work so your team can focus on building relationships. These are the capabilities that set our customer experience solutions apart.
Yes. SogoCX is SOC 2, GDPR, ISO 27001, and PCI DSS compliant. For financial services and healthcare clients, we offer Hands Free SFTP data push that sends data directly to your systems without ever pulling from your core environment.
Absolutely. SogoCX includes 68 auto translations, making it easy to collect and analyze feedback from diverse customer bases. Our AI analyzes sentiment and themes across languages so nothing gets lost in translation.
Experience Navigator is your AI co-pilot for CX. Simply choose your business goals and it instantly generates a complete tailored program including strategy, touchpoints, key metrics, surveys, and actionable playbooks customized to your brand and industry. Launch with one click.
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