SURVEY TEMPLATE

Brief Customer Satisfaction Survey Template

While feedback from customers is always critical, respecting their time matters, too. Collect valuable insights from your customers with this quick and simple survey designed to measure customer satisfaction. Learn more about customers’ satisfaction with sales, technical support, and customer service representatives, allowing you to make meaningful improvements quickly, too.

CATEGORY
Customer Surveys
TIME TO COMPLETE
5 minutes (approx.)
NO. OF QUESTIONS
2
Improve customer satisfaction with actionable feedback

With a rapidly expanding range of options, customer experience is a bigger deal than ever before. Whether customers shop online or in person, measuring their satisfaction with this Brief Customer Satisfaction Survey and following up with insightful, data-driven decisions can make all the difference. Learning where customers first learned about you allows you to improve your communication and marketing strategies, while a better understanding of purchasing patterns and budgets can give you valuable insights in meeting your customers’ needs without breaking their bank accounts. Time is valuable, too, so be sure to use it wisely by asking the key questions that will provide the insights you need. Whether you want to think about it or not, customers regularly compare you to your competitors. Find out how you stack up before it’s too late. With this Brief Customer Satisfaction Survey, you can drill down on customers’ experiences with teams like sales and technical support, and even collect specific feedback you can use in testimonials. After all, your customers can be your best advocates, as long as your plans include continuous improvement of the customer experience.

Benefits of Brief Customer Satisfaction Surveys
1.Measure overall customer loyalty with a quick net promoter score question
2.View your promoters to detractors ratio to better understand the need for improved customer loyalty measures
3.Follow up with a custom key driver question to identify the factors driving customer satisfaction
CATEGORIES/TAGS
Customer Surveys
How to use this survey template?

Once you sign in to your Sogolytics account, simply select a template from the bank to get started. Edit, add, or remove questions as per your needs, and create the survey you need easily.

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FAQs
How does a survey template work?

A survey template is a professionally designed questionnaire designed to meet the specific goals of the identified project type. The structure, questions, and answers have been carefully developed to enable users to connect with the right audiences to achieve the appropriate purpose. This template is already built and waiting within the Sogolytics platform, saving time in both the generation of ideas and actual development of the survey. Survey templates also provide a source of inspiration for those uncertain where to begin or seeking guidance and new insights on existing projects.

Can I customize a survey template before I launch?

Yes! While a template provides a solid starting point, most users will choose to customize the survey template before launching. Customization may include adding or removing questions or answers, modifying text, and revisiting logic, pre-population, or other functionality. Visually, a template may also be customized to reflect the appropriate branding, such as a logo, colors, and styles.

How can I get this survey template?

If you don’t already have a Sogolytics account, click “Try This Template” below. You’ll receive a copy of the template in your inbox and you’ll also complete sign-up for a free Sogolytics account. When you log in to the account, the template will be ready and waiting for you to get started.

Where can I find survey templates in my Sogolytics account?

If you already have a Sogolytics account, you’ll find the Template Bank on the home screen when you log in. You’ll also see the option to start from a template every time you create a new project. Create a project on the home screen, from All Projects, or while you’re working on another project. Interested in just a few questions from a specific template? Add them to the Question Bank in your account and re-use them when and where they work best.

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