SURVEY TEMPLATE

Customer Retention Survey Template

Remarkable customer experiences – with high levels of satisfaction – are strong predictors of customer retention, customer loyalty, and product repurchase. Collecting feedback with these Customer Retention Survey questions provides the intelligence you need to improve satisfaction and retain valuable customers.

CATEGORY
Customer Surveys
TIME TO COMPLETE
4 minutes (approx.)
NO. OF QUESTIONS
18
Hear and act on what your customers want

Research shows that getting an existing customer to purchase again is significantly more profitable than having to win a new customer. Gartner has gone as far as saying that 80% of a company’s future revenues will come from just 20% of their existing customers.

It’s clear that a key differentiator is delivering an outstanding customer experience with exceptional customer service. When you understand your customers’ needs, interests, and motivations you can continuously fine tune your product and service offerings. The Customer Retention Survey template will help to uncover insights and increase customer retention. Use the Customer Retention Survey questions to capture data about what your customers really like – and what they wish you were doing differently. Give customers compelling reasons to engage, purchase more, and become loyal advocates – all while delivering profitable results to your business.

Benefits of Customer Retention Surveys
1.Identify the factors that influence customer behavior and buying patterns
2.Capture critical customer feedback to better understand how you can increase satisfaction
3.Track customer loyalty over time and identify the key drivers behind it
CATEGORIES/TAGS
Customer Surveys
How to use this survey template?

Once you sign in to your Sogolytics account, simply select a template from the bank to get started. Edit, add, or remove questions as per your needs, and create the survey you need easily.

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FAQs
How does a survey template work?

A survey template is a professionally designed questionnaire designed to meet the specific goals of the identified project type. The structure, questions, and answers have been carefully developed to enable users to connect with the right audiences to achieve the appropriate purpose. This template is already built and waiting within the Sogolytics platform, saving time in both the generation of ideas and actual development of the survey. Survey templates also provide a source of inspiration for those uncertain where to begin or seeking guidance and new insights on existing projects.

Can I customize a survey template before I launch?

Yes! While a template provides a solid starting point, most users will choose to customize the survey template before launching. Customization may include adding or removing questions or answers, modifying text, and revisiting logic, pre-population, or other functionality. Visually, a template may also be customized to reflect the appropriate branding, such as a logo, colors, and styles.

How can I get this survey template?

If you don’t already have a Sogolytics account, click “Try This Template” below. You’ll receive a copy of the template in your inbox and you’ll also complete sign-up for a free Sogolytics account. When you log in to the account, the template will be ready and waiting for you to get started.

Where can I find survey templates in my Sogolytics account?

Where can I find survey templates in my Sogolytics account? If you already have a Sogolytics account, you’ll find the Template Bank on the home screen when you log in. You’ll also see the option to start from a template every time you create a new project. Create a project on the home screen, from All Projects, or while you’re working on another project. Interested in just a few questions from a specific template? Add them to the Question Bank in your account and re-use them when and where they work best.

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