Government and Citizen Satisfaction Surveys

Win in the court of public opinion. Drive decisions with critical feedback from government surveys.

Engage the public with citizen satisfaction surveys

With so much competition for resources and funding, governments and their agencies need to prioritize policies, programs, and initiatives that most benefit the public good. To find our what your constituents want and need, you need to ask.

Take a pulse with polls, ask for feedback on civic events, measure opinion through well-crafted citizen satisfaction surveys, boost issue awareness – even assess the political climate before elections. Transform this valuable, crowdsourced data into smart politics and real change.

Flexible, affordable, and secure government satisfaction survey tool

We make it easy to start a conversation with your community – and keep it going.

Basic Features

Advanced Features

Continuous support

Our support team is always prepared – 24/7, 365 – to promptly answer your questions and help your government satisfaction survey go as smoothly as possible.

Reports on demand

Easily generate and download professional, presentation-ready reports. Get a quick snapshot of the results, or dive deeper to identify issues and trends.

Keep it confidential

Encourage candid feedback from your constituents with anonymous and confidential surveys. Give respondents the privacy they need to share their concerns.


Embed images, video, and audio into your online citizen satisfaction survey to clearly illustrate your points and engage people of all ages, cultures, and abilities.

Customize the look and feel

Start from a template or from scratch and add your seal/logo, use your own colors and style to make your surveys more engaging and appealing, and build your bond with your community.

Made for mobile

Deliver beautiful surveys on all smartphones and tablets without any extra work. Preview the mobile versions before you send to ensure you’re delivering a great survey experience.

Paper surveys

Sometimes, paper surveys are the best option. Create your citizen satisfaction survey online, then print and distribute. We’ll import the data to your account for easy analysis and reporting.

Data privacy and security

We host all government online survey data on our servers in world-class data centers and protect it with the highest security standards. For more about our data privacy and access controls, click here.

Get the word out

Amplify the reach of your government satisfaction survey using the right channel for your message and audience. Send emails, embed surveys and polls on websites, share on social media, or send via SMS.

Fiscally responsible

Easy to implement, simple to use, and flexible enough to perform all kinds of surveys and polls. Get all the features you need at a price that makes sense, even on a tight budget.

Compliance standards

Our survey templates are 508-compliant, and meet all US standards for respondents with disabilities. SoGoSurvey also complies with EU Safe Harbor and US-Swiss Safe Harbor laws.

Proactive and responsive

Show your constituents you’re always listening. Define triggers and set up email alerts to flag any negative feedback, letting you address issues before anyone vents on social media.

Need a head start?

Our polished, proven government satisfaction survey templates get you up and running in no time!

Designed for your success

Dynamic Reporting
Dynamic reports drive decisions
To drive real change, pursue new projects, and make the best use of your resources, you need quality data to support your case. Our best-in-class reports help you identify the factors that contribute to your success as well as your obstacles to overcome. With just a few clicks, compare data by demographic, date range, or a specific question or benchmark. Flexible and customizable, our reports let you drill down even further by any criteria you choose. Show off your.government satisfaction survey results with reports incorporating graphs, tables, and charts. Give select insiders access to view real-time results, metrics, and insights. We make it easy to communicate your findings, gain backing and approval, and determine next steps.
Boost Responses
Smart surveys raise response rates
Open a dialogue with your constituents with citizen surveys. For local governments, concise, straightforward surveys get more responses and thoughtful feedback. Start with a template based on national citizen survey questions, then tailor it to encourage engagement. Recognize your constituents by pre-populating any information you know. Use branching to personalize each person’s path through the survey. Keep it short and relevant, and they’re more likely to participate in the future.
79%of customers switched to SoGoSurvey from a competitor.
Let us do the work for you
Take one more thing off your to-do list. Our Survey Design Services team gets your work done for less than you’d expect.

Seriously fast, utterly reliable customer service

It’s just one of the reasons we have a 97% retention rate. Our rapid-response customer support team is ready to help 24/7.

"SoGoSurvey: Simple online survey tool that can be set up by any user any time. Generate reports in seconds."

Abdul Latiff, IT Manager

Civil Service Club


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