SURVEY TEMPLATE

Emergency Department Satisfaction Survey Template

A quick look at patient satisfaction with their experiences in the ER can indicate immediate follow-up needs or broader future improvements.

CATEGORY
Healthcare
TIME TO COMPLETE
9 minutes (approx.)
NO. OF QUESTIONS
28
Serve your patients better

A hospital emergency department can be one of the scariest places to be, especially if you didn’t expect to be there. The staff and caregivers who provide high quality support and service are some of the most valued members of any community, and for good reason. Although the ER can be an unexpected and stressful place to end up, it’s still critical to review the quality of service that patients receive.The Emergency Department Satisfaction Survey asks questions about feelings of safety, timeliness, ease, and comfort of treatment provided, among other customizable topics. Segment results by type of treatment, age, gender, or any other variables for a closer look at trends or issues to be addressed. From wait time to insurance processing, there are plenty of reasons an ER visit can induce stress, but having a clear picture of the entire patient experience can help decision makers work from a solid foundation of data rather than relying on simple ad hoc anecdotes.

Benefits of Emergency Department Satisfaction Surveys
1.Get a nuanced perspective of the patient experience during their ER visit
2.Identify and address concerning trends and experience gaps
3.Spot bottlenecks within the ER process to ensure a seamless experience for all your patients
How to use this survey template?

Once you sign in to your Sogolytics account, simply select a template from the bank to get started. Edit, add, or remove questions as per your needs, and create the survey you need easily.

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FAQs
How does a survey template work?

A survey template is a professionally designed questionnaire designed to meet the specific goals of the identified project type. The structure, questions, and answers have been carefully developed to enable users to connect with the right audiences to achieve the appropriate purpose. This template is already built and waiting within the Sogolytics platform, saving time in both the generation of ideas and actual development of the survey. Survey templates also provide a source of inspiration for those uncertain where to begin or seeking guidance and new insights on existing projects.

Can I customize a survey template before I launch?

Yes! While a template provides a solid starting point, most users will choose to customize the survey template before launching. Customization may include adding or removing questions or answers, modifying text, and revisiting logic, pre-population, or other functionality. Visually, a template may also be customized to reflect the appropriate branding, such as a logo, colors, and styles.

How can I get this survey template?

If you don’t already have a Sogolytics account, click “Try This Template” below. You’ll receive a copy of the template in your inbox and you’ll also complete sign-up for a free Sogolytics account. When you log in to the account, the template will be ready and waiting for you to get started.

Where can I find survey templates in my Sogolytics account?

If you already have a Sogolytics account, you’ll find the Template Bank on the home screen when you log in. You’ll also see the option to start from a template every time you create a new project. Create a project on the home screen, from All Projects, or while you’re working on another project. Interested in just a few questions from a specific template? Add them to the Question Bank in your account and re-use them when and where they work best.

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