SURVEY TEMPLATE

Patient Satisfaction Survey Template

Quality of care provided and patient satisfaction with the hospital experience are key measures in this simple survey tool.

CATEGORY
Healthcare
TIME TO COMPLETE
6 minutes (approx.)
NO. OF QUESTIONS
15
Dive into the patient experience

Every aspect of a patient’s experience has an impact on his or her overall satisfaction with the hospital itself. Of course the priority must be on improving a patient’s health, but recognizing the patient as a customer, too, can help to broaden attention to all areas covered by the idea of customer service.

The Hospital Concern for Patient Satisfaction Survey is a simple, direct, and customizable online survey tool that allows hospitals to develop a clear picture of patients’ experience at every stage. From the admissions process to insurance processing, and from satisfaction with treatment and staff, key data can be collected and even segmented by demographic details, type of treatment, or any other filters that matter.

The more you can drill down on results, the better prepared you will be to take meaningful follow-up action. As customers, patients can have a big influence on the identity of your hospital in the community and beyond. Negative issues can be spread through word of mouth, or even more rapidly through social media. Ensure patients’ needs are met and they’re more likely to turn into brand ambassadors sharing their positive experiences.

Benefits of Patient Satisfaction Surveys
1.Better understand your patient’s perspective and identify the key drivers behind patient satisfaction
2.Ensure your patients feel like their voice matters by proactively seeking out and acting on their feedback
3.Identify the key touchpoints during the patient’s journey that really made a difference - and those which didn’t
How to use this survey template?

Once you sign in to your Sogolytics account, simply select a template from the bank to get started. Edit, add, or remove questions as per your needs, and create the survey you need easily.

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FAQs
How does a survey template work?

A survey template is a professionally designed questionnaire designed to meet the specific goals of the identified project type. The structure, questions, and answers have been carefully developed to enable users to connect with the right audiences to achieve the appropriate purpose. This template is already built and waiting within the Sogolytics platform, saving time in both the generation of ideas and actual development of the survey. Survey templates also provide a source of inspiration for those uncertain where to begin or seeking guidance and new insights on existing projects.

Can I customize a survey template before I launch?

Yes! While a template provides a solid starting point, most users will choose to customize the survey template before launching. Customization may include adding or removing questions or answers, modifying text, and revisiting logic, pre-population, or other functionality. Visually, a template may also be customized to reflect the appropriate branding, such as a logo, colors, and styles.

How can I get this survey template?

If you don’t already have a Sogolytics account, click “Try This Template” below. You’ll receive a copy of the template in your inbox and you’ll also complete sign-up for a free Sogolytics account. When you log in to the account, the template will be ready and waiting for you to get started.

Where can I find survey templates in my Sogolytics account?

If you already have a Sogolytics account, you’ll find the Template Bank on the home screen when you log in. You’ll also see the option to start from a template every time you create a new project. Create a project on the home screen, from All Projects, or while you’re working on another project. Interested in just a few questions from a specific template? Add them to the Question Bank in your account and re-use them when and where they work best.

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