Improve revenue opportunities and decrease customer churn with integrated product and service feedback. Drive effective sales processes, analyze buying or churn signals, resolve customer experience shortfalls, and identify brand expansion opportunities. With Sogolytics, everything you need to understand and improve your customer journey is fully integrated and at your fingertips.
Use customer listening posts to optimize your product, build excitement around your brand, and improve customer service.
Engaging experiences that delight & disrupt
Proactive, responsive support
Agile responses to customer needs
Tap into product-based growth with Sogolytics for our tech-friendly solution.
Sogolytics makes it easy to launch, manage and analyze feedback from both customers and employees. From features to advice, we’re here to enable your entire organization.
Easily build workflows based on your chosen triggers and keywords so you can support customer acquisition, services and retention. Everyone from support to HR can quickly operationalize feedback.
Every department within a high-tech company relies on feedback, but not everyone needs the same data. We make it simple to deliver the right reports for each audience.
Enough with the data silos! Bring together information from other software solutions with our suite of well-known industry integration tools or our native integrations.
Delight customers with a complete customer experience management suite. Our integrated ecosystem allows you to see the big picture while also being able to get full visibility of the details that matter.
With SogoCore, you can create forms, polls, and even assessments to audit practices and capture critical feedback. If you are looking for a more comprehensive and focused solution, SogoCX empowers you to home in on client concerns and experiences so that you can deliver value every step of the way. To get fast, focused, and action ready reports from our expert researchers, we offer Managed Research featuring fully managed end-to-end insights so you can make data-backed changes with minimal effort and maximum impact.
To build a stronger team, product, and brand, you need plenty of feedback. While you can expect to receive occasional ad hoc comments, a systematic approach to collecting answers from your most important stakeholders can make a huge difference.
Our fully stocked template of professionally designed survey templates makes it easy to get started. Use each questionnaire as-is or customize to meet your needs. Add on your own branding and you’re good to go!
Why is experience management important for high-tech firms?
Buyer committees and cross-functional users heavily influence whether a solution stays in budget or not– some clients have even cancelled contracts and roll-outs due to financial pressures. It’s essential that high-tech firms can prove their value and stand out in a crowded competitive market space. Often the easiest, but most over-looked method, is to shore up the customer experience. There are typically numerous process chokepoints which when resolved by your internal teams can improve customer satisfaction and reduce potential churn.
We already analyze customer data, what’s different about you?
Sogolytics differentiates itself from typical CX and EX software providers by providing a solution that helps everyday users identify which areas of improvement can make the most business impact – eg customer churn or untapped revenue opportunities for additional services or product features. With easy ways to share information, we help your business prioritize and build a business case around proposed customer-facing activities and resources.
How can Sogolytics help with tech experience management?
The Sogolytics solution works across all the phases of an effective experience management cycle – including employee experience as needed. Our solution contains native collection tools such as surveys and web feedback forms, but it can also integrate with any other channels you currently use. This functionality ensures you gather better data from across the customer lifecycle, and the powerful analytical dashboard and reports help you operationalize the findings. You can slice and dice the data for correlations, spot trends and patterns, and provide predictive insights about potential churn signals or process slowdowns.
Is Sogolytics compatible with my current tech infrastructure?
Yes, Sogolytics prides itself on providing both built-in and industry standard integration tools such as SFTP, Zapier, API, etc. Like you, many of our customers collect feedback or deliver insights in different software solutions, so we’ve ensured our environment is ‘friendly’ to typical solutions. We’ve also invested heavily in security protocols, so that your data is protected.
