Solutions for IT Firms
Optimize your IT operations and drive innovations with Sogolytics, the
most flexible and affordable platform for IT experience management.
Our plug-and-play functionality makes it easy to embed surveys in websites to capture the right requests and feedback at exactly the right time.
Understand pivotal pain-points by capturing key pieces of customer information to make the customer onboarding process more efficient and user friendly.
Leverage feedback that helps fine-tune your product or service road map by identifying service gaps.
Learn which innovations will have the most impact and offer the best ROI with engaging customer surveys, then present those findings to stakeholders.
Understand Your Audience
Segment business sources to understand where revenue dollars are tied.
Benchmark and compare data over time to view patterns and trends.
See the Correlation
Find critical relationships between multiple variables through crosstab analysis.
Identify the Next Step
Predictive analysis helps you see what’s around the curve.
Get a Quick Overview
Get instant, detailed results in just one click with the Omni Report
Customize Data Representation
Generate easy-to-understand data visualizations to reflect your point
Share Live Reports
Generate dynamic reports with real-time results, metrics, and insights
Filter Your Results
Automatically share reports and dashboard data with specific groups and easily compare product lines or services
Flexible and fully supported
Simple to use dashboards and UI make it easy to get the information you need.
A comprehensive selection of question types helps you customize surveys according to your needs.
We grow with you. Advanced features, powerful integrations, and easy automation help you capture the answers you need, always.
24/7/365 support, from self-serve options to live chat and scheduled calls, so you can keep moving forward.
Get to the root of customer experiences by creating a culture of engagement and innovation.
Employee IT experience management isn’t just about resolving tech issues. Expand your understanding of experience management with SogoEX and gather important employee feedback to keep your top talent engaged.
Conduct performance evaluations and automatically distribute semi-annual satisfaction surveys—as well as frequent pulse checks.
Identify skills gaps
Assess the skills of your IT staff and learn where professional development and training will be required to help keep your employees ahead of the technological curve.
Here are their stories.