Kashyap Vyas
An engineer turned writer, Kashyap has 11 years of experience blending technical expertise with storytelling flair, focusing on science and technology subjects. His work appears in top tech publications. Off-duty, you can find him exploring new music and places.
Best Practices
Top 3 Effective Ways to Enhance CX Through Improved EX
“Happy employees ensure happy customers. And happy customers ensure happy shareholders — in...
Kashyap Vyas
July 17, 2025 | 15 MIN READ
Best Practices
How ‘Glocalization’ of Employee Engagement Drives Hyper-Personalized CX
Imagine you lead the German division of a US multinational corporation. Now, suppose your boss,...
Kashyap Vyas
June 2, 2026 | 15 MIN READ
Best Practices
Customer Experience Automation: How AI is Transforming CX
"The future of customer experience is predictive, personalized, and proactive."
– Blake Mor...
Kashyap Vyas
May 15, 2026 | 15 MIN READ
Best Practices
Kano Model: How Businesses Can Prioritize Features to Boost Customer Satisfaction and Loyalty
Key Takeaways
The Kano Model helps classify features based on how they impact customer sat...
Kashyap Vyas
July 21, 2026 | 15 MIN READ
Best Practices
Customer Intelligence (CI): What It Is, Why It Matters, and How to Leverage It for Growth
Imagine a team of researchers lands on foreign soil, ready to explore it. However, to their dis...
Kashyap Vyas
March 17, 2025 | 15 MIN READ
Best Practices
Graceful Goodbyes: How Employee Offboarding Shapes Organizational Success
Saying goodbye isn’t always easy.
An employee's voluntary or involuntary exit can be an em...
Kashyap Vyas
June 1, 2026 | 15 MIN READ
Best Practices
Post-Holiday Survey Analysis: The Secret to Boosting Employee Engagement and Retention
“No man needs a vacation so much as the man who has just had one.”
- Elbert Hubbard
...
Kashyap Vyas
February 3, 2025 | 15 MIN READ
Best Practices
How to Create a Corporate AI Policy That Works
From buzzword to reality, Artificial Intelligence (AI) continues to impact businesses worldwide...
Kashyap Vyas
June 1, 2026 | 15 MIN READ
Best Practices
Automated Quality Management: How to Improve Customer Satisfaction With AQM
Ever wonder how pearl divers manage to find those few precious gems in the vast ocean? Those wh...
Kashyap Vyas
July 28, 2026 | 15 MIN READ
Best Practices
The Ultimate Guide to Building a Winning Digital HR Strategy in 2026
The nature of work is evolving rapidly, and so is the workforce.
It’s time to adapt to a t...
Kashyap Vyas
March 23, 2026 | 15 MIN READ
