Live and on-demand webinars:
inspiration and expertise

Listen and learn at your convenience as industry experts discuss topics like customer experience, employee engagement, and community feedback.

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EX Metrics That Matter: Building Better Employee Experiences

Measurably better employee experiences start with the right EX metrics.

Hosted by Melissa Krut,
VP of Success, Sogolytics
Mary McCormack,
Senior Account Manager, Sogolytics

Learn More: The Power of Continuous Feedback

More feedback means more insights! Power growth with these practical tips.

Hosted by Haris Azmi,
Chief Revenue Officer, Sogolytics
Mary McCormack,
Senior Account Manager, Sogolytics
Paige Rodgers,
Account Manager, Sogolytics

Navigating Success: How to Map a Winning Customer Journey

Learn more about how journey mapping can empower customers and build long-term loyalty.

Hosted by Haris Azmi,
Chief Revenue Officer, Sogolytics
Melissa Krut,
VP of Success, Sogolytics

Save Our Surveys: March Madness Edition

Sharpen your skills with this fun and engaging session as we work through some of the most common survey mistakes we see.

Hosted by Melissa Krut,
VP of Success, Sogolytics

Strategic Magic: How Journey Mapping Can Transform Employee Experience

Employee journey mapping offers valuable insights to strategically improve the employee experience — as if by magic!

Hosted by Melissa Krut,
VP of Success, Sogolytics

Keep It Up! A Sustainable Approach to Employee Engagement

As we head into a new year, how confident do you feel about your employee engagement plan? If "hoping for the best" is your strategy, let's talk.

Hosted by Melissa Krut,
VP of Success, Sogolytics
Samit Rai,
AVP Sales – Middle East and Asia Pacific (MEA), Sogolytics

#FavoriteThings: Top Sogolytics Features & Solutions of 2023

Join our annual #FavoriteThings webinar as we review and celebrate some of our most popular updates and features of the year. Don't leave 2023 without these!

Hosted by Melissa Krut,
VP of Success, Sogolytics
Mary McCormack,
Senior Account Manager, Sogolytics
Paige Rodgers,
Account Manager, Sogolytics

Skills, Chills, and Thrills: Better Surveys Through Scary Movies

It might be scary to launch a survey, but these fun tricks and treats can help!

Hosted by Melissa Krut,
VP of Success, Sogolytics
LeTeisha Newton,
Marketing Writer, Sogolytics

How to Manage Change in the Era of Employee Experience

Join us for a candid conversation on change management challenges and practical strategies to prioritize the employee experience.

Hosted by Melissa Krut,
VP of Success, Sogolytics
Mary McCormack,
Senior Account Manager, Sogolytics

Uncovering the Secret to Delivering VIP-Level Resident Experience

Long-term care organizations have a unique blend of resident and employee experience challenges combined with the necessity to provide the best care—and they need a solution to help them navigate the rapidly churning market and come out on top.

Hosted by Brian Gravitt,
VP of Patient Experience (PX) Division, Sogolytics

How to Use Patient Surveys to Deliver More Human-Centered Experiences

Exceptional patient experiences are key to improved outcomes in community healthcare. Getting it right goes far beyond simply conducting patient satisfaction surveys to meet regulatory requirements.

Hosted by Brian Gravitt,
VP of Patient Experience (PX) Division, Sogolytics

How to Effectively Measure Customer Experience and Prove ROI

Are you losing customers to competitors with better CX? Reevaluate your efforts and discover effective strategies to evolve your CX program. Join us to learn more.

Hosted by Haris Azmi,
Chief Revenue Officer, Sogolytics
Ian Crowley,
Director of Sales, Sogolytics

“Save Our Surveys” Workshop: How to Spot and Correct Survey Mistakes

Getting ready to launch your next survey project – but worried that you’re not actually ready?? Grow your confidence with this free session!

Hosted by Melissa Krut,
VP of Success, Sogolytics
Natasha Safronova,
Director of Product Marketing, Sogolytics

L&D Strategies Gone Wrong: Delivering Better Training in 2023

Does your L&D strategy successfully address skill gaps and help with retention? Join the workshop to reflect on ways to evaluate, reset, and get on track for future development.

Hosted by Melissa Krut,
VP of Success, Sogolytics
Natasha Safronova,
Director of Product Marketing, Sogolytics

Cool Kids Wanted: Insights for Financial Institutions to Help Attract Millennials and Gen Z

Join our webinar to learn how to successfully reach younger consumers by better understanding their behaviors, technological preferences, and expectations.

Hosted by Laurie Flanders,
VP of Strategic Sales, Sogolytics
Natasha Safronova,
Director of Product Marketing, Sogolytics

The Right Time for the Right Questions: How to Boost Survey Response Rates

Register for the webinar to learn tactics that help increase survey participation - from customers and employees!

Hosted by Ross Rubin,
Founder and Principal Analyst, Raticle Research
Melissa Krut,
VP of Success, Sogolytics

How to turn employee engagement survey results into action

Join this practical workshop and learn how to turn reports into action by encouraging participation, analyzing results, and working with organizational leaders to utilize high-opportunity drivers.

Hosted by Melissa Krut,
VP of Success
Natasha Safronova,
Product Marketing Director, Sogolytics

Fueling Customer Confidence and Trust: 8 Critical Data Security Practices for Businesses

Did you know that many consumers will consider switching brands if a company’s data security practices are unclear? Join our webinar to learn about data security best practices that can make all the difference.

Hosted by Melissa Krut,
VP of Success
Khalid Lakdawala,
Cyber Security Expert, Ministry of Finance Qatar

LOYALTY BLUEPRINT: HOW TO TURN DETRACTORS INTO PROMOTERS IN 6 MONTHS

Are your CX efforts driving positive NPS dynamics? Join this webinar to learn a proven 5-step methodology to convert detractors into promoters in 6 months.

Hosted by Haris Azmi,
Chief Revenue Officer, Sogolytics
Natasha Safronova,
Director of Product Marketing, Sogolytics

FIND OUT WHAT YOUR CUSTOMERS WANT: BUILDING A BETTER VOC PROGRAM

The secret to retaining a customer—is it price, product, or something entirely different? Join this webinar for expert tips on building meaningful Voice of the Customer programs and gaining the valuable insights you need.

Hosted by Melissa Krut
VP of Success
Ross Rubin
Founder and Principal Analyst, Raticle Research

FIGHT THE BURNOUT: A MASTER CLASS ON PRIORITIZING EMPLOYEE WELL-BEING

Is your organization prepared to succeed in the brave new world of genuine work-life balance, or will you struggle to retain and attract top talent? Tune in for expert advice and practical ideas.

Hosted by Melissa Krut
VP of Success
Natasha Safronova
Director of Product Marketing

6 STRATEGIES (THAT ACTUALLY WORK!) FOR BUILDING AND PROTECTING YOUR ONLINE REPUTATION

Join our free online workshop to learn practical steps you can take to solicit more online reviews for your bank or credit union from your most satisfied customers.

Hosted by Laurie Flanders
VP of Strategic Sales, Sogolytics
Paige Rodgers
Account Manager, Sogolytics

STRATEGIES FOR BOOSTING ONLINE REVIEWS AND ACQUIRING NEW PATIENTS

Learn the huge impact of patient feedback with real-life examples and gain insight into actionable strategies to control your online reputation.

Hosted by Haris Azmi
Chief Revenue Officer, Sogolytics
Paige Rodgers
Account Manager, Sogolytics

RETHINKING EMPLOYEE ENGAGEMENT: HOW TO FIX WHAT’S BROKEN

If you’re planning for growth this year, you can’t afford to waste time or money on projects that won’t work. Join our webinar session to explore, learn, and rethink employee engagement.

Hosted by Melissa Krut
VP of Success
Natasha Safronova
Director of Product Marketing

HOW POSITIVE CORPORATE CULTURE CAN ACCELERATE YOUR GROWTH IN 2023

Join Marketing and HR leaders to explore creative and practical ways to grow a more positive corporate culture, achieve stronger brand loyalty, and improve business success.

Hosted by Laurie Flanders
VP of Strategic Sales, Sogolytics
Lynsey Thrash
HR Supervisor, Gulf Winds Credit Union
Kathy Scarborough - BA, MBA, CCUE,
VP of Marketing, All In Credit Union

#FAVORITETHINGS: TOP SOGOLYTICS FEATURES & SOLUTIONS OF 2022

Learn the new features, solutions, tips, tricks, and success stories to inspire and power your projects in 2023.

Hosted by Melissa Krut
VP of Success
Mary McCormack
Senior Account Manager, Sogolytics
Paige Rodgers
Account Manager, Sogolytics

RETHINKING COMMERCIAL LENDING: 3 STRATEGIC ACTIONS TO SEE GROWTH IN 2023

Join us for our “Rethinking Commercial Lending” webinar to discuss strategic actions for both short- and long-term success.

Hosted by Laurie Flanders
VP of Strategic Sales, Sogolytics
Jessie Baderschneider
Solutions Consultant, Sogolytics

RE-THINKING 360s: HOW TO SUPPORT EMPLOYEE GROWTH WHILE AVOIDING COMMON PITFALLS

360 Employee Evaluations got you dizzy? Untangle your plans and get back on track with our webinar focused on 360 reviews.

Hosted by Melissa Krut
VP of Success
Natasha Safronova
Director of Product Marketing

FOR CREDIT UNIONS: HOW TO CARE FOR MEMBERS DURING ECONOMIC UNCERTAINTY

Learn from industry partners, drive efficiencies and productivity for your team, and provide even better support and care for your members.

Hosted by Laurie Flanders
VP of Strategic Sales, Sogolytics
Chris Fraenza
SVP of Sales and Partnerships, SavvyMoney

3 TACTICS FOR ORGANIZATIONS TO TURN THE GREAT RESIGNATION INTO THE GREAT REBOUND

Explore how to obtain and leverage employee feedback and implement data-driven strategies for better retention, higher engagement, and successful hiring.

Hosted by Laurie Flanders
VP of Strategic Sales, Sogolytics

3 WAYS TO USE MEMBER FEEDBACK DATA TO POWER CREDIT UNION GROWTH

Learn from experts on how to maximize member satisfaction and loyalty by leveraging member feedback to boost your credit union's growth in 3 powerful strategies.

Hosted by Laurie Flanders
VP of Strategic Sales, Sogolytics
Haris Azmi
Chief Revenue Officer

BETTER REPORTS: PUT OMNI TO WORK FOR YOU!

Everybody wants deep and insightful reports – learn how to make the most of your survey results and build powerful reports in minutes with Sogolytics’s Omni Report.

Hosted by Melissa Krut
VP of Success
Mary McCormack
Senior Account Manager, Sogolytics
Paige Rodgers
Account Manager, Sogolytics

HOW TO MAKE THE MOST OF YOUR SURVEY RESULTS AND CREATE COMPELLING REPORTS

Join our live webinar for tips and insights on transforming your survey feedback into meaningful reports. Uncover the art of storytelling with data.

Hosted by Ross Rubin
Founder and Principal Analyst, Raticle Research
Melissa Krut
VP of Success

CUSTOMER LOYALTY IN BANKING: FROM DETRACTORS TO PROMOTERS IN 6 MONTHS

Do you know what it might be worth to turn another 10%, or even 20%, of your customers into high-value promoters? Join our webinar to hear now.

Hosted by Haris Azmi
Chief Revenue Officer
Natasha Safronova
Director of Product Marketing

NEWEST FEATURES TO POWER UP YOUR SURVEYS

Uncover the latest and most-loved survey features of 2021, boost your survey expertise, and get a chance to win fun prizes along the way!

Hosted by Melissa Krut
VP of Success
Mary McCormack
Senior Account Manager, Sogolytics

THE VALUE OF APPRECIATION: HOW TO BUILD A RECOGNITION PROGRAM THAT WORKS

Does your recognition program effectively attract talent and retain top performers? Tune in to this webinar to get fueled with ideas.

Hosted by Melissa Krut
VP of Success
Natasha Safronova
Director of Product Marketing

UNCOVERING KEY INSIGHTS TO INCREASE CUSTOMER SATISFACTION IN RETAIL BANKING

Join the webinar to explore the key drivers of your customer and member experience and how they can help you to optimize engagement and boost satisfaction and loyalty.

Hosted by Ian Crowley
Director of Sales

PROPEL CX MOMENTUM WITH QUICK WINS AND EARLY ROI

Join the webinar to learn about practical strategies that can be adopted to boost your CX initiatives’ outcomes quickly and effectively.

Hosted by Haris Azmi
Chief Revenue Officer
Natasha Safronova
Director of Product Marketing

LEARN HOW TO UNDERSTAND THE KEY DRIVERS OF YOUR PATIENTS’ EXPERIENCE

Do you know what your patients want? Join our webinar to learn how to reflect on the patient experience you are creating and optimize your efforts.

Hosted by Ian Crowley
Director of Sales

3 WAYS TO REVAMP YOUR HR STRATEGY AND SET YOURSELF FOR SUCCESS IN 2022

Are you able to easily connect the impact of your HR initiatives to overall business goals? Could you use some help creating purpose-driven EX metrics? Join the webinar!

Hosted by Melissa Krut
VP of Success
Natasha Safronova
Director of Product Marketing

5 SURVEY MISTAKES THAT CAN RUIN YOUR RESEARCH RESULTS AND HOW TO AVOID THEM

Conducting online surveys is one of the most powerful ways to explore market trends, but some mistakes can be fatal to overall success of the survey. Join the webinar to learn more.

Hosted by Melissa Krut
VP of Success
Ross Rubin
Founder and Principal Analyst, Raticle Research

4 PROVEN WAYS TO SUPPORT EMPLOYEE WELL-BEING AND MENTAL HEALTH (BOTH REMOTE AND IN THE OFFICE)

'Prioritizing your employees’ mental health is key to a thriving business and culture. Tune in to this webinar to get fueled with actionable ideas.

Hosted by Melissa Krut
VP of Success
Natasha Safronova
Director of Product Marketing

HOW TO SET YOUR CX PROGRAM FOR EARLY WINS

Learn how to capture your CX program early wins to effectively build momentum and inspire a larger commitment to CX within your financial institution.

Hosted by Haris Azmi
Chief Revenue Officer
Natasha Safronova
Director of Product Marketing

TEACHER EVALUATION TO PROMOTE LEARNING, WELL-BEING, AND ENGAGEMENT

Learn about effective and empathetic strategies that you can adopt to better understand your educators’ needs and turn their feedback into action.

Hosted by Ian Crowley
Director of Sales
Melissa Krut
VP of Success

FROM MEASURING TO IMPROVING: PATIENT EXPERIENCE MANAGEMENT

Practical strategies for healthcare organizations to better understand the patient experience and thereby improve patient satisfaction.

Hosted by Ian Crowley
Director of Sales
Chris Huang
Senior Account Executive

LEVERAGING SOGOLYTICS FEATURES FOR EFFECTIVE REPUTATION MANAGEMENT IN HEALTHCARE

Best practices to generate and track patient feedback to improve awareness, analyze trends, and identify opportunities for improvement.

Hosted by Ian Crowley
Director of Sales
Chris Huang
Senior Account Executive

5 ESSENTIAL CX PRACTICES EVERY FINANCIAL INSTITUTION SHOULD IMPLEMENT

Join a conversation with Jim Marous, Co-Publisher of The Financial Brand...

Hosted by Haris Azmi
Chief Revenue Officer
Jim Marous
Co-Publisher of The Financial Brand

HOW ENGAGED ARE YOUR EMPLOYEES? THERE'S ONLY ONE WAY TO KNOW

Learn about simple solutions for the disconnect between HR departments and their employees.

Watch Now
Hosted by Melissa Krut
VP of Success

FINDING THE MOMENTS THAT MATTER

Learn how great employee experience builds engagement and retention in this conversation with credit union expert Angela Prestil.

Hosted by Angela Prestil
Senior Consultant
Melissa Krut
VP of Success

WHY ARE YOUR MEMBERS LEAVING YOU FOR THE COMPETITION?

Learn what successful credit unions do to experience tremendous growth—even in this turbulent time.

Hosted by Haris Azmi
Chief Revenue Officer
Ian Crowley
Director of Sales
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Customer experience webinars, employee engagement tips, industry insights, and more

Sogolytics regularly hosts webinars devoted to important subjects. Our own experienced experts are joined by SMEs from a wide range of industries, including healthcare, financial services, market research, sales, customer success, and more. We cover an assortment of topics, while also providing frequent EX and CX webinars. Participants can join our live webinars and directly ask our experts their own questions, or watch on-demand webinar recordings anytime.

Today, customer experience conferences and in-personal professional development workshops are now balanced with virtual customer experience events and online HR panels, bringing new ideas and inspiration to professionals around the world. Yes, EX and CX events in 2023 look different than ever before, and we’re here for it. 😉

Whether you’re interested in employee engagement, industry advice, or customer success webinars, we’ve got you covered. And if you’re interested in contributing to future webinars or other events, be sure to join our SogoX Business Leadership Forum, a place for collaborative leaders across marketing, operations, customer success, and employee engagement to share their ideas and insights.

Join the strongest brands on the planet.

Employee Pulse Checks: Getting to the Heart of Organizational Health

Keep up with employee sentiment and improve culture with these tips to building a strong employee pulse program.

Thursday, June 27, 2024

Hosted by Melissa Krut,
VP of Success, Sogolytics
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