left a competitor for us
EU Safe Harbor Compliant
Maximize impact by acting
on the right priorities
Transforming data into understanding, SogoCX helps you identify customer experience priorities—and drive decisions that will have the biggest impact.
This easy-to-use yet powerful platform provides the tools you need to power business growth and develop keen insights into what your customers are thinking and feeling.
Key Driver Analysis reporting shows you where to take action. You’ll clearly understand the drivers and relationships revealed by your customers’ attitudes, needs, and behaviours.
SogoCX’s role-based dashboards reinforce secure, centralized control while also giving everyone across your organization the data they need.
With SogoCX, you can view create and view your entire customer journey to utilize unified customer experience data, identify experience gaps, and monitor for potential churn signals.
Personalize your customer experience programs by setting simple or complex conditions for drill-downs and targeting key segments for additional insights..
With aggregated operational and experience data, develop market intelligence by building a profile on what customers are interested in, their contact preferences, and their buying signals.
Customizable display options help you easily visualize everything from channel performance to key metrics like NPS, CES, CSAT, or customized CX metrics.
Quickly generate and send dynamic report links to enable real-time monitoring – and empower immediate action.
One-click reports and saved customizations minimize effort while delivering easy-to-understand dashboards and automated analysis.
With automatic sentiment and text analytics, SogoCX helps you to make changes based on what your customers are really saying.
Includes all Basic features and:
24/7 email support
Includes all Plus features and:
Expedited email support
Includes all Pro features and:
Priority email, phone & chat support
Includes all Premium features and:
Dedicated Account Manager
Customer SinceRead more
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