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Maximize impact by acting
on the right priorities
Transforming data into understanding, SogoCX helps you identify customer experience priorities—and drive decisions that will have the biggest impact.
What can SogoCX do
for you
This easy-to-use yet powerful platform provides the tools you need to power business growth and develop keen insights into what your customers are thinking and feeling.
Discover what matters the most
Key Driver Analysis reporting shows you where to take action. You’ll clearly understand the drivers and relationships revealed by your customers’ attitudes, needs, and behaviours.
Deliver the right information to the right people
SogoCX’s role-based dashboards reinforce secure, centralized control while also giving everyone across your organization the data they need.
Understand the Customer Journey
With SogoCX, you can view create and view your entire customer journey to utilize unified customer experience data, identify experience gaps, and monitor for potential churn signals.
Understand your market more deeply
Personalize your customer experience programs by setting simple or complex conditions for drill-downs and targeting key segments for additional insights..
Improve marketing and product design
With aggregated operational and experience data, develop market intelligence by building a profile on what customers are interested in, their contact preferences, and their buying signals.
Get to know what data really means
Customizable display options help you easily visualize everything from channel performance to key metrics like NPS, CES, CSAT, or customized CX metrics.
Share important data across your organization
Quickly generate and send dynamic report links to enable real-time monitoring – and empower immediate action.
Promote efficiency so you can act quickly
One-click reports and saved customizations minimize effort while delivering easy-to-understand dashboards and automated analysis.
Analyze sentiments
With automatic sentiment and text analytics, SogoCX helps you to make changes based on what your customers are really saying.