improve experience and fuel retention.
Monitor accounts from one dashboard
Spot experience gaps and make forecasts
Track every customer journey
Learn more about your B2B accounts’ business challenges—and offer solutions based on their feedback.
Employ market research to spot patterns, gain insight into industry trends, and stay ahead of the curve.
Optimize relationships with healthy accounts and identify potential areas for upselling.
Create a Connection
Personalize customer experience for each B2B account, recognize at-risk customers, and take timely measures to reduce churn.
Target new markets by building a profile on what customers are interested in, their contact preferences, and buying signals.
Data that works for you
Create impactful strategies by ensuring that everyone is on the same page. Our powerful analytics and advanced reports come together to help you make data-informed decisions.
Automatic text analytics help make changes based on what’s important to your customers by quantifying sentiment and categorizing topics in text-based feedback.
Customizable display options make it easy to visualize everything from channel performance to key metrics like NPS, CES, CSAT, or customized CX metrics.
Segment and filter data by region, product, and other variables, and break down the customer experience for each B2B account to predict churn.
Quickly generate and send dynamic report links to enable real-time monitoring – and empower immediate action.
Sogolytics integrates with your CRM and hundreds of other business applications.
Flag concerns and improve response time with SogoConnect.
With SogoConnect, you can monitor customer feedback, manage outreach and communication, create tickets for follow-through and accountability for account managers.