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About SogolyticsOur Takeaways from the 2023 CUNA GACThe Credit Union National Association (CUNA) recently hosted their annual Governmental Affairs Conference (GAC) in Washington, D.C. Focusing on the impact that policymakers have on ...4 min read
Best PracticesThe Power of Kindness at WorkWork today is often focused on productivity: Do your job well and efficiently! Be a top performer! Help the business to compete! But that’s an ...8 min read
ConsultingHow to Choose the Right CX ConsultantThe customer experience (CX) embraces a network of touchpoints (TPs) that customers follow from start to finish in their engagement with a brand. Typical examples ...4 min read
Customer ExperienceTips for increasing credit union member retentionFor the last month, we’ve been laser-focused on what is arguably the most critical concern for credit unions: member retention. First we explained the reasons ...4 min read
Employee EngagementYour Most Important Customers? Your EmployeesEmployee experience has become the term of the moment. Good employee experience is what HR professionals are striving to perfect, and what employees, of course, ...5 min read
Event PlanningHow to Host Critic-Ready Events in a Post-Pandemic WorldAt the risk of sounding dramatic: The world has vastly changed in the last three years. We now work differently, live differently, and interact with ...3 min read
Feature FocusSogolytics Sprint 30.9 Release HighlightsSomewhere in between feeling the Valentine's Day love and the St. Patrick's Day luck, our latest sprint release has landed at just the right moment! ...3 min read
Financial ServicesAmid Failing Banks, CUs Must “Be the Buffalo”I have always been amazed by the way that animals can sense impending storms. As a child, I spent my formative years growing up in ...3 min read
FormsHR Forms Simplified (4): Post-Interview EvaluationAs an interview wraps up, you might be seeing the light at the end of the tunnel -- but is it the possibility of finally ...6 min read
GeneralChatGPT Ate My HomeworkAs an English teacher and a writer who works for a tech company, it's fair to say that I have mixed feelings about AI's rapidly ...4 min read
HealthcareImportance of Data Literacy in HealthcareAs the healthcare industry becomes increasingly data-driven, data literacy has become increasingly important. At almost every level, today's health workers must be able to understand ...5 min read
K-12/Higher EducationEnhance Learner Experience with TechnologyWith all the technology that’s available, students have more opportunities to learn than ever. But how exactly do you enhance learner experience using technology? If ...5 min read
Market Research6 Free or Low-Cost Ways to Market a BusinessIf you’ve ever run PPC (pay-per-click) campaigns on Facebook or Google, you’ll know that promoting your company is getting increasingly expensive. These ads work on ...2 min read
Professional DevelopmentContinuing Development: Experience Learning Live!One thing we know to be true: Employees are more likely to stick around when they feel valued. Yes, the same is true of customers ...5 min read
Real EstateAirbnb’s Impact on the Rental LandscapeBefore Airbnb and Vrbo came about, the rental landscape was drastically different. For one thing, the market was much smaller. For example, in the case ...9 min read
RetailBuy Now, Pay Later: The eCommerce RevolutionWe've all heard of Buy Now, Pay Later (BNPL) offers. In fact, there's a good chance that you have recently been presented with a BNPL ...6 min read
Survey TypesEngagement Planning (And You Should, Too!)February is stuffed full of cute graphics, sweet treats, and nudges to show those you care about how big of a deal they are. In ...6 min read
Travel and HospitalityHow To Use Tech To Delight Your GuestsIt’s 2022, and it’s time for hotels to step it up. Gone are the days of making your guests wait in line to fill out ...