SogoCX

Inspiring brand champions,

transforming customer experiences

Engage your customers at every point of their interaction with your company – and keep them coming back.

Capture the voice of the customer — and take action

Customer experience management means more than collecting feedback about customer experiences. A complete customer experience platform, SogoCX allows you to monitor customer sentiment throughout their journey with your company — not just at one moment in time.

With powerful analytics at your fingertips, you’ll have real insight into what your customers are thinking.

Build relationships that last

The best customer experience software helps you build a foundation of trust and loyalty with your customers, nurturing advocates who are passionate about your company.

Listen to your customers

Gather customer feedback across multiple channels and touchpoints with ease.

Show them you care

Respond quickly to every customer by setting up instant notifications for feedback.

Understand what matters

Break down key metrics to learn the voice of the customer and deliver experiences that resonate.

Identify customer preferences

View trends over time and spot patterns to create experiences that make an impact with powerful analytics.

Go for the “wow” factor.

Meet the customer experience platform that uncovers customers’ real motivations, enabling you to create truly memorable experiences.

It’s no wonder that SogoCX is one of the top customer experience management solutions in the market today!

CREATE SEAMLESS PROCESSES

Address pain points in real time

Respond quickly to customer issues, adapt to evolving demands in the marketplace, and align people, processes, and technology to meet current and future challenges.
ENSURE DATA PROTECTION

Monitor customer sentiment

Gather feedback across all touchpoints to track and improve key customer experience metrics, including Customer Satisfaction Score (CSAT) and Net Promoter Score (NPS).
RAPID RESOLUTION

Make the data work for you

Discover trends and patterns in customer sentiment and make course corrections when (and where) they matter most with a CX software that does it all.

No more guesswork

Customer experience management is more than measurement—with SogoCX, you develop a snapshot of your customers at multiple touchpoints during their interactions with your company. And with that kind of data at your fingertips, you’ll know what it takes to more deeply engage your customers and reduce churn.

Proactive, not reactive.

SogoCX is a comprehensive customer experience management software designed to streamline the customer journey every step of the way.

Plan

Build business value from the very start

Listen

Collect multi-channel feedback across the customer journey

Integrate

Bring together customer experience data and operational data

Act

Respond and close the loop across any channel

Analyze

Identify the best actions for the biggest ROI

Review

Systematically monitor all touchpoints and data

What is Customer
Experience Management?

In the age of constantly evolving consumer expectations, your biggest business differentiator is the experience you deliver. How do your customers feel when they interact with your business? Do they trust your business to not only meet their basic needs, but to deliver on their highest expectations? This not only determines how loyal your customers are, but also how likely they are to recommend your business to others. Our powerful customer experience management platform helps business understand and identify customer concerns, map out the customer journey to better understand what matters the most, and implement predictive analytics to assess how various SogoCX helps organizations better strategize, optimize experiences, and maximize ROI, creating brands that become icons. changes can impact your bottom line.

B2B Experience Management
Understand how you can better connect with your customers, resonate with decision makers and influencers, and deliver on stakeholder expectations with nuanced CX insights from your audience.
B2C Experience Management
Identify what affects consumer buying patterns, influences brand loyalty, and propel business growth by realigning your priorities to what matters the most with powerful analytics to decode feedback.

Ready to build a solution that's right for you?

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Re-thinking 360s:
How to Support Employee Growth While Avoiding Common Pitfalls
Wednesday, November 16
11:00 am PT | 2:00 pm ET

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