Ruma Malia
Employee Engagement
How to Support Employee Wellbeing When You Have a Business to Run
A promising professional feels compelled to take a break at the peak of her career. Two years l...
Ruma Malia
April 22, 2025 | 8 MIN READ
Employee Engagement
Balancing Employee Flexibility with Data Security and Privacy
Remote employee Rekha felt stressed and guilty.
Following a series of spear phishing emails ...
Ruma Malia
February 3, 2025 | 8 MIN READ
Employee Engagement
Customer Experience Culture: The Secret Weapon of High-Performing Companies
If you had to pick just one, what's the single factor most likely to drive your business succes...
Ruma Malia
June 29, 2026 | 8 MIN READ
Employee Engagement
The 11-Minute Marketing Research Process Guide You Need for 2026
Is marketing research relevant for data-led marketers? How does it impact business success in t...
Ruma Malia
March 4, 2026 | 8 MIN READ
Employee Engagement
5 Communication Styles in the Workplace You Need to Know
If there was one thing you could do to improve your workplace culture, what would it be?
Per...
Ruma Malia
June 9, 2026 | 8 MIN READ
Employee Engagement
25 Inspiring Customer Experience Quotes to Elevate Your CX Strategy
Customer Experience is the new business battleground. As a digital-first lifestyle offers hyper...
Ruma Malia
June 2, 2026 | 8 MIN READ
Employee Engagement
Mapping The Guest Journey: How CX Leaders Track and Manage Metrics
When you picture a CX expert in the hospitality industry, maybe you imagine a helpful concierge...
Ruma Malia
September 11, 2024 | 8 MIN READ
Employee Engagement
Under Pressure: How Rising Guest Expectations Impact Employee Churn
Ahh, summer vacation. The chance to get away from it all... unless you work in the hospitality ...
Ruma Malia
June 2, 2026 | 8 MIN READ
Employee Engagement
Top Ways AI is Transforming Guest Experience: Lessons to Take Home
What do frequent flyer Alex, pan-US corporate sales head Meisha, and fashion model Nikita have ...
Ruma Malia
September 11, 2024 | 8 MIN READ
Employee Engagement
The Physical Workplace and EX: How to Get It Right
Office 2.0 is here. Whether you're hiring, looking for work, or currently on the job, there's a...
Ruma Malia
July 8, 2026 | 8 MIN READ
