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Ann Heatherington
Wanna debate why the Oxford comma is/isn't redundant? No? Well, when you do, Ann is ready. Her fave things: Words. Traveling. Any beach. Rescue animals. Our planet. House music. Pittsburgh Steelers. Being right.

Ann Heatherington's Articles

6 min read

Feature FocusWhat’s the deal with anonymous surveys?Maintaining privacy and security is a challenge in the digital age where the most valuable, sought-after commodity is personal data. We are reminded daily through ...

1 min read

Customer ExperienceAttention Millenials: I just need 223 minutes of your time…I just need 223 minutes of your time . . . said no marketer ever. But maybe marketers should be asking that question. For most companies, ...

1 min read

Financial ServicesBig Banks = Big Satisfaction?While some may have a negative association with 'Big' anything [Big Brother, Big Data, Big Whatever], recent studies have shown that Big Banks are overtaking ...

2 min read

Employee EngagementFeedback on Engagement: Better to Give and ReceiveWhen was the last time you received feedback at work? It turns out, forty-three percent of highly engaged employees receive feedback at least once a ...

1 min read

Employee EngagementWhat do I have to do to get a strategy around here?Get this: 90% of leaders think an engagement strategy has an impact on business success -- but barely 25% have a strategy. Disconnect? Definitely. Opportunity? ...

1 min read

Customer ExperienceSend a service feedback survey to see where you rank.Do your customers feel your services offer good value for the money? Are they getting what they need? Would they recommend you to a friend? ...

1 min read

Customer ExperienceHave the best product on the market? Find out!Sure, you might have the best product on the market today, but customers are fickle. When the next big thing comes along, brand loyalty can ...

1 min read

Customer ExperienceHow are you measuring customer satisfaction?Many companies focus on measuring customer satisfaction – how satisfied were you with this product or that support call, with your meal or in-store visit? ...

1 min read

Customer ExperienceHow do you build customer loyalty?More than any individual interaction, the customer effort defines overall customer loyalty. If customers are forced to put in a lot of effort, they’re 96% ...

2 min read

Best PracticesEverything you need to build a better surveySogolytics is packed with design features and question types, but building a better survey comes down to which you use and how you use them. ...
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