Cherie Foo
Cherie is an avid lover of hiking, and she can easily spend hours curled up with a good book. Her greatest personal achievement to date is surviving a 48 hour bus trip -- in which she was jammed shoulder to shoulder with strangers (and live chickens which were illegally smuggled on board).
Cherie Foo's Articles
9 min read
Customer ExperienceCustomer Experience Preferences by Generation: A Helpful GuideIn today's highly competitive business landscape, providing an exceptional customer experience has become a critical factor for success. However, customer preferences and expectations vary significantly ...9 min read
Customer ExperienceMarketing Preferences by Generation: A Helpful GuideIn today's diverse and rapidly evolving marketplace, understanding the preferences and behaviors of each generation is vital for crafting effective marketing campaigns. Different age groups ...8 min read
Employee EngagementEmployee Experience Preferences by Generation: A Helpful GuideEmployee experience and engagement play a crucial role in fostering a productive and satisfied workforce. To create effective strategies, it's essential to understand the unique ...5 min read
Best PracticesHow to Balance Privacy and PersonalizationGeneric is out, custom is in, and customer experience is king. As a result, businesses today strive to provide tailored experiences that make customers feel ...5 min read
Best PracticesBuilding Customer Trust, Navigating Data PrivacyIn today's digital age, where our personal information is constantly collected and shared, privacy has become a big concern for everyone. Many governments have also ...5 min read
Best PracticesTech Companies: Optimize Your Tech Stacks!Tech companies are well-known for developing software tools and other products that help other businesses streamline their operations and achieve success. However, when it comes ...6 min read
Customer ExperienceHow AI Has Changed the CX of Tech CompaniesEver thought about how often you interact with tech companies in your day-to-day life? If you’re like most folks, you probably spend your entire day ...7 min read
Customer ExperienceOvercoming CX Blind Spots in Tech CompaniesTechnology plays an essential role in how today's businesses interact with their customers. From online shopping to customer support chatbots, tech companies are constantly striving ...8 min read
Employee EngagementOvercoming EX Blind Spots in Tech CompaniesWe always hear about tech companies being amazing places to work at, but do they have blind spots? Of course - no company is perfect, ...6 min read
Employee EngagementAnalyzing the EX in Tech CompaniesAmidst all the tech layoffs we’ve experienced, people are continuing to focus on the employee experience in tech. Folks who have worked at FAANG companies ...