Cherie Foo

Cherie is an avid lover of hiking, and she can easily spend hours curled up with a good book. Her greatest personal achievement to date is surviving a 48 hour bus trip -- in which she was jammed shoulder to shoulder with strangers (and live chickens which were illegally smuggled on board).
Customer Experience
Getting to Know Your Customers
The way we see it, customers are the driving force behind every business, organization, and i...
Cherie Foo
May 13, 2026 | 6 MIN READ
Customer Experience
More, Please: The Integration Conversation
In the past, people just accepted tools and apps as they were, but today, there's a huge push...
Cherie Foo
September 24, 2019 | 6 MIN READ
Customer Experience
Automation Nation: Are you working harder than your software?
There’s no denying that the business world has evolved rapidly in the last five to ten years....
Cherie Foo
June 30, 2026 | 6 MIN READ
Customer Experience
Showing Gratitude to Your Employees: A Handy Guide
We’ve previously talked about how important it is to show gratitude to your customers, and to...
Cherie Foo
March 28, 2024 | 6 MIN READ
Customer Experience
Showing Gratitude To Your Customers: A Handy Guide
At the heart of every business lies its customers -- and it’s safe to say that no business ca...
Cherie Foo
October 22, 2023 | 6 MIN READ
Customer Experience
In Support of After-Sales Support
If you’re like the average company, you’ll probably focus the bulk of your efforts into clo...
Cherie Foo
March 29, 2024 | 6 MIN READ
Customer Experience
Onboarding 102: Why Employee Onboarding Matters More Than You Think
Like customer onboarding, employee onboarding is crucial to ensuring high retention rates. Stud...
Cherie Foo
December 2, 2022 | 6 MIN READ
Customer Experience
Onboarding 101: Why Customer Onboarding Matters More Than You Think
Many companies are guilty of not having any proper procedures in place when it comes to onboard...
Cherie Foo
October 12, 2021 | 6 MIN READ
Customer Experience
The Savvy Marketer’s Guide To Online Reputation Management
Say you want to purchase a new CRM system or a sales tool, and you’ve pretty much got your he...
Cherie Foo
September 24, 2019 | 6 MIN READ
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