Best Practices

6 Hotel Guest Experience Pillars You Must Nail

It’s 2022, and hotel guests are savvier than ever, which also makes them harder than ever to ...

Cherie Foo

November 1, 2022 | 7 MIN READ

Best Practices

9 Tips to Improve Hotel Guest Experience

One of the most important things that a hotel can do is to provide their guests with a good exp...

Cherie Foo

October 25, 2022 | 7 MIN READ

Best Practices

7 Ways of Embracing and Managing Change

We've been dealing with so much change over the past few years - are we getting better at it, o...

Cherie Foo

March 11, 2025 | 7 MIN READ

Best Practices

How to Host Critic-Ready Events in a Post-Pandemic World

At the risk of sounding dramatic: The world has vastly changed in the last three years. We now ...

Cherie Foo

September 30, 2022 | 7 MIN READ

Best Practices

How to Use Polls to Maximize Engagement at Events

The best events are ones where attendees leave feeling like they’ve had a two-way conversatio...

Cherie Foo

September 6, 2022 | 7 MIN READ

Best Practices

6 Event Registration Tips to Get Attendees RSVPing “Yes”

Here’s what many folks don’t realize: Planning an event isn’t solely about project manage...

Cherie Foo

August 31, 2022 | 7 MIN READ

Best Practices

Event Planning: 6 Do’s and Dont’s

So you’re planning an event - and you really want to impress the attendees, in the hopes that...

Cherie Foo

August 16, 2022 | 7 MIN READ

Best Practices

The Drill-Down: Dialing Up Net Promoter Score

If you’re familiar with the customer satisfaction space, you’ll probably have heard of Net ...

Cherie Foo

February 10, 2020 | 7 MIN READ

Best Practices

3 Customer Experience Metrics and KPIs That Count

We’ve previously discussed the value of customer feedback and talked about why customer onb...

Cherie Foo

July 21, 2023 | 7 MIN READ

Best Practices

Getting to Know Your Customers

The way we see it, customers are the driving force behind every business, organization, and i...

Cherie Foo

June 9, 2020 | 7 MIN READ