Cherie Foo
Cherie is an avid lover of hiking, and she can easily spend hours curled up with a good book. Her greatest personal achievement to date is surviving a 48 hour bus trip -- in which she was jammed shoulder to shoulder with strangers (and live chickens which were illegally smuggled on board).
Best Practices
How To Use Tech To Delight Your Guests
It’s 2022, and it’s time for hotels to step it up.
Gone are the days of making your gues...
Cherie Foo
May 30, 2023 | 8 MIN READ
Best Practices
6 Hotel Guest Experience Pillars You Must Nail
It’s 2022, and hotel guests are savvier than ever, which also makes them harder than ever to ...
Cherie Foo
November 1, 2022 | 8 MIN READ
Best Practices
9 Tips to Improve Hotel Guest Experience
One of the most important things that a hotel can do is to provide their guests with a good exp...
Cherie Foo
October 25, 2022 | 8 MIN READ
Best Practices
7 Ways of Embracing and Managing Change
We've been dealing with so much change over the past few years - are we getting better at it, o...
Cherie Foo
March 11, 2025 | 8 MIN READ
Best Practices
How to Host Critic-Ready Events in a Post-Pandemic World
At the risk of sounding dramatic: The world has vastly changed in the last three years. We now ...
Cherie Foo
May 22, 2026 | 8 MIN READ
Best Practices
How to Use Polls to Maximize Engagement at Events
The best events are ones where attendees leave feeling like they’ve had a two-way conversatio...
Cherie Foo
September 6, 2022 | 8 MIN READ
Best Practices
6 Event Registration Tips to Get Attendees RSVPing “Yes”
Here’s what many folks don’t realize: Planning an event isn’t solely about project manage...
Cherie Foo
August 31, 2022 | 8 MIN READ
Best Practices
Event Planning: 6 Do’s and Dont’s
So you’re planning an event - and you really want to impress the attendees, in the hopes that...
Cherie Foo
August 16, 2022 | 8 MIN READ
Best Practices
The Drill-Down: Dialing Up Net Promoter Score
If you’re familiar with the customer satisfaction space, you’ll probably have heard of Net ...
Cherie Foo
July 28, 2026 | 8 MIN READ
Best Practices
3 Customer Experience Metrics and KPIs That Count
We’ve previously discussed the value of customer feedback and talked about why customer onb...
Cherie Foo
July 21, 2023 | 8 MIN READ
