Best Practices

Employee Engagement

General

Know Better, Do Better: A Time to Volunteer

You probably already know that December is the Month of Giving, but while some not-so-secretly ...

LeTeisha Newton

May 26, 2026 | 5 MIN READ

Best Practices

Customer Experience

Retail

Why Retail Customer Experience Matters

Customer experience, as a whole, has become the key differentiator for most customers. In fa...

Gordon Polovin

July 2, 2026 | 11 MIN READ

Best Practices

Customer Experience

Retail

Price Discount Holidays and Retail Experience

Holidays, holidays, holidays! We can't say it enough. Who, you may ask, is "we"? It's both t...

Gordon Polovin

June 1, 2026 | 8 MIN READ

Best Practices

K-12/Higher Education

5 Tips to Deliver Great Learner Experiences

In a nutshell, "learner experience" refers to the learner’s journey through a certain course,...

Cherie Foo

March 27, 2023 | 6 MIN READ

About Sogolytics

Best Practices

Understanding Candidate Experience, Sogo Style

Whether you're a recruiter hiring or a candidate seeking a job, you know that qualifications ma...

Phillip Pinero

April 28, 2026 | 4 MIN READ

Best Practices

Employee Engagement

How to Develop an Employee Handbook

Employee handbooks cover essential topics for new hires and existing staff and provide a consis...

Jenn Goddu

May 14, 2026 | 5 MIN READ

Best Practices

Employee Engagement

Yes, Conflict in the Workplace Can Be Healthy

You already know this firsthand: Even the best relationships experience conflict. While it may ...

Jenn Goddu

June 9, 2026 | 5 MIN READ

Best Practices

Retail

What’s Driving Holiday Retail Sales in 2022?

The customer experience in the retail environment jumps to a new level of intensity as the holi...

Gordon Polovin

October 22, 2022 | 6 MIN READ

Best Practices

Customer Experience

Survey Types

8 Reasons Why NPS and eNPS Matter

Net Promoter Score—known as NPS, or eNPS when it’s applied to employees—is an important m...

LeTeisha Newton

May 14, 2026 | 4 MIN READ

Best Practices

Customer Experience

Do Businesses Need a Chief Experience Officer (CXO)?

It's clear that being a truly customer-first business brings tremendous benefits in terms of cu...

Jake Burgess

September 27, 2022 | 6 MIN READ