Credit Unions

Seven Pitfalls of Net Promoter Scores in Credit Unions and How to Avoid Them

NPS is Useful, Until it isn't Net Promoter Score has earned its place in the credit uni...

Jacob Simkovich

June 11, 2026 | 9 MIN READ

Credit Unions

What is a Good NPS Score for Credit Union Benchmarking: A Practical Guide

Most credit unions perform well on NPS, with strong programs typically landing between 50 and 7...

Ronald Francis

June 11, 2026 | 9 MIN READ

Credit Unions

Financial Services

Building a Voice of Employee Program at Your Credit Union That Drives Change

The Connection Between Employee Voice and Member Experience Credit union members notice wh...

Jacob Simkovich

July 2, 2026 | 9 MIN READ

Customer Experience

General

Why Are Your Customers Leaving in Silence?

The most damaging churn rarely announces itself. Sogolytics CEO Hamid Farooqui on the signals...

Hamid Farooqui

June 2, 2026 | 6 MIN READ

Credit Unions

Customer Experience

A Practical Guide to Improving Credit Union Member Journey Mapping

Most credit unions know their members well. They know their names and their financial milestone...

Ronald Francis

June 1, 2026 | 13 MIN READ

Retail

Fixing Checkout Problems & Retail Revenue Leaks

Picture the customer you almost converted last week. They found your site through a paid search...

Jacob Simkovich

June 30, 2026 | 10 MIN READ

Customer Experience

Financial Services

The Moments That Define Member Loyalty: A Framework for Credit Union Experience Management

Credit unions have always competed on relationships. That advantage held for decades because ...

Jacob Simkovich

June 3, 2026 | 6 MIN READ

Customer Experience

CX is the Differentiator that Matters Most in a Crowded Market

Most companies believe they lose customers because of price or product. They’re wrong. They...

Haris Azmi

May 18, 2026 | 7 MIN READ

Consulting

Financial Services

How To Reduce Loan Drop-off Rates with Member Experience Data

Loan growth is the revenue engine of a credit union. Personal loans, auto loans, mortgages, ho...

Ronald Francis

May 18, 2026 | 5 MIN READ

K-12/Higher Education

The Budget Cut That Changes Everything in K-12

The districts that need data-driven decisions the most are the least able to afford them, andÂ...

Jenny Coisson Ph.D.

June 30, 2026 | 6 MIN READ