Healthcare

A Closer Look at Sogolytics on the PointClickCare Marketplace

Sogolytics is now listed on the PointClickCare Marketplace, bringing automated resident and p...

Dhananjay Dheru

July 30, 2026 | 8 MIN READ

Customer Experience

The Feedback Paradox: Why Loyal Customers Demand More

Most customer experience programs rest on a comforting assumption. Listen to customers, act on ...

Ronald Francis

July 29, 2026 | 8 MIN READ

Employee Engagement

The Employee Experience is Splitting in Two

If you asked your employees today whether they're satisfied with their job, most would probably...

Sarah Faiz

July 22, 2026 | 4 MIN READ

Customer Experience

What Customers Really Think in 2026: Five Numbers that Surprised Us

A First Look at the Q2 2026 Sogolytics Customer Experience Index Customer experience resea...

Sarah Faiz

July 16, 2026 | 6 MIN READ

Credit Unions

How Employee Engagement Drives Credit Union Member Outcomes

Imagine a member walks into a branch to ask about mobile check deposit. The teller is fri...

Jacob Simkovich

July 13, 2026 | 10 MIN READ

Credit Unions

Building a Voice of Employee Program at Your Credit Union That Drives Real Change

The Connection Between Employee Voice and Member Experience Credit union members notice when...

Jacob Simkovich

July 8, 2026 | 7 MIN READ

Retail

The Personalization Gap: Why Retail Recommendations Fall Short

Introduction Picture this: a returning customer logs into a retail site they visit regularly...

Ronald Francis

June 26, 2026 | 14 MIN READ

Customer Experience

Financial Services

What Banking Customers Really Want in 2026: Lessons from The Sogolytics CX Rankings

Most banks operate on the assumption that competitive rates and rewards programs are the prim...

Jacob Simkovich

August 7, 2026 | 5 MIN READ

Travel and Hospitality

Communication Clarity and Brand Uniformity in the Pre-stay Window

The Email that Nobody Wrote Picture this; A guest books a luxury suite on a hotel webs...

Ronald Francis

June 23, 2026 | 10 MIN READ

Credit Unions

CES Survey for Your Credit Union: Why Effort is the Metric NPS Misses

Why Effort Matters as Much as Satisfaction Credit unions in the US have mostly measured ...

Ronald Francis

June 12, 2026 | 10 MIN READ