Best Practices

Customer Experience

Financial Services

Tips for increasing credit union member retention

For the last month, we’ve been laser-focused on what is arguably the most critical concern fo...

Patrick Grieve

March 10, 2023 | 5 MIN READ

Best Practices

Customer Experience

Financial Services

How Marketing Can Boost CU Member Retention

If you work in the credit union space, you’re probably well aware of the importance of member...

Patrick Grieve

March 3, 2023 | 4 MIN READ

Customer Experience

Financial Services

Member Retention: The Top Credit Union Priority

Members are the lifeblood of your credit union. That’s why CUs pour so much effort into acqui...

Patrick Grieve

February 21, 2023 | 6 MIN READ

Employee Engagement

Seven Excellent Employee Retention Strategies

With so many changes taking place in our workplaces (wherever and whatever they may be!), conve...

Gordon Polovin

February 12, 2026 | 10 MIN READ

Employee Engagement

Survey Types

Employee Satisfaction Survey Questions: Enhancing Retention in Competitive Business

It may not seem like it, but employee satisfaction and engagement are crucial factors in employ...

Gordon Polovin

January 19, 2024 | 12 MIN READ

Customer Experience

Why Customer Retention is a Crucial Part of Company Strategy

What is Customer Retention?  Losing clients is costly. It far outweighs the expense of earnin...

Gordon Polovin

January 16, 2023 | 7 MIN READ

Employee Engagement

Survey Types

Stop the Churn: Employee Satisfaction and Retention Rates

How satisfied are your employees? The answer might matter more than you think. The satisfact...

Kate Palmer

April 28, 2026 | 5 MIN READ

Employee Engagement

EX(it) Strategy: How Staycations Support Employee Retention

To make your work work for you, sometimes you need to stop working. No matter your role, to...

Adam Spencer

February 18, 2020 | 6 MIN READ

K-12/Higher Education

Are You Listening to Families, or Just Collecting Their Feedback?

The concept of listening to customers and employees is not new. Running surveys, tracking score...

Dr. Kate Popham

August 20, 2026 | 10 MIN READ

Financial Services

Why Customer Experience is Redefining Competitive Advantage in Fintech

Executive Summary For most of the past decade, financial services could assume a structural ...

Jacob Simkovich

August 4, 2026 | 12 MIN READ