Best Practices

General

Culture and Credulity: Putting Fake News Out of Business

News - fake or genuine - comes at us from all directions, day and night, as part of the digital...

Gordon Polovin

April 7, 2022 | 7 MIN READ

Best Practices

Customer Experience

Survey Types

How can you tell when your customer feedback survey has gone stale?

You know you want to solicit customer feedback. You carefully craft survey questions for custom...

Jenn Goddu

July 29, 2026 | 6 MIN READ

Customer Experience

What Scary Movies Tell Us About CX

There are many people in the world who love a good scare, and there are plenty more people who ...

LeTeisha Newton

October 13, 2023 | 8 MIN READ

About Sogolytics

Customer Experience

Financial Services

#CreditUnionGrowth

Some of our favorite clients are credit unions, and one of our favorite topics is growth, so it...

Melissa Krut

March 24, 2022 | 6 MIN READ

Customer Experience

Employee Engagement

How to Retain Employees, Engage Customers, and Win in 2024

In the modern business world, CEOs carry responsibility for their company's continued growth an...

Gordon Polovin

January 8, 2024 | 7 MIN READ

Employee Engagement

How to Ask for Interesting & Challenging Work

Boredom at work is a pressing issue for employers. They’re concerned about turnover, especial...

Jenn Goddu

June 9, 2026 | 5 MIN READ

Customer Experience

General

Leading the Charge: How CEOs Are Coping with Inflation in 2022

From the average person's viewpoint, inflation is watching the prices of everyday consumables l...

Gordon Polovin

March 16, 2022 | 8 MIN READ

Best Practices

Employee Engagement

General

Empathy At Work

Sogolytics · Empathy At Work What's on your mind these days? War and peace, sickness a...

Melissa Krut

June 2, 2026 | 10 MIN READ

Employee Engagement

How to Ensure Your Employees Have Interesting & Challenging Work

Children often complain that they’re bored. However, employees are less likely to announce th...

Jenn Goddu

March 11, 2022 | 5 MIN READ

Employee Engagement

Return to Normalcy: Is Remote Work Really Here to Stay?

When COVID-19 struck in early 2020, employers were unprepared for the forced transition to remo...

Gordon Polovin

May 20, 2026 | 7 MIN READ