Customer Experience

The Evolution of CX: Service, Success, and Customer Experience

Customer experience sounds intuitive: look after the customer, foster a relationship with the...

Jake Burgess

September 1, 2023 | 13 MIN READ

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Employee Engagement

Survey Types

5 Key Questions for Your Internal Communication Audit

If you’ve resolved to be a better communicator, you’re not alone. Whether it’s family or ...

Melissa Krut

March 15, 2024 | 5 MIN READ

Customer Experience

In Support of After-Sales Support

If you’re like the average company, you’ll probably focus the bulk of your efforts into clo...

Cherie Foo

March 29, 2024 | 5 MIN READ

Employee Engagement

Onboarding 102: Why Employee Onboarding Matters More Than You Think

Like customer onboarding, employee onboarding is crucial to ensuring high retention rates. Stud...

Cherie Foo

December 2, 2022 | 3 MIN READ

Customer Experience

Onboarding 101: Why Customer Onboarding Matters More Than You Think

Many companies are guilty of not having any proper procedures in place when it comes to onboard...

Cherie Foo

October 12, 2021 | 5 MIN READ

Employee Engagement

How To Use Data Insights To Improve Employee Experience

Employee experience is a rather new concept that’s taken the HR world by storm. Thanks to ...

Sogolytics

May 6, 2021 | 4 MIN READ

Customer Experience

What You Don’t Know Can Hurt You: The Value of Customer Feedback

For many companies, collecting customer feedback is an afterthought. After all, companies exist...

Sogolytics

June 1, 2020 | 3 MIN READ

Survey Types

Time Off: Finding the Balance

Well, it’s been one month since we returned to work from winter break and last night my husba...

Lauren Franco

September 24, 2019 | 2 MIN READ

Customer Experience

How are you measuring customer satisfaction?

Many companies focus on measuring customer satisfaction – how satisfied were you with this pr...

Ann Heatherington

February 8, 2021 | 2 MIN READ

Customer Experience

Fostering Customer Loyalty in the Insurance Industry

Advances in digital technologies, along with significant shifts in consumer behavior, are openi...

Sogolytics

June 15, 2020 | 3 MIN READ