Customer Experience

Will Customer Effort Soon Be a Thing of the Past?

If you’ve been tracking your Customer Effort Score (CES), you’ve hopefully gained insights ...

Sogolytics

July 1, 2021 | 5 MIN READ

Customer Experience

Healthcare

Customer Experience Lessons From the Healthcare Sector

If your business thinks customer experience efforts are too expensive, consider what it costs n...

Jake Burgess

April 28, 2026 | 6 MIN READ

Customer Experience

Employee Engagement

Is your Customer Service Training Keeping Up With Customer Expectations?

Customer service training can’t remain static. While there are constants, yes, your training ...

Sogolytics

June 2, 2026 | 5 MIN READ

Customer Experience

How to Measure and Reduce Customer Churn

Losing customers is never welcome news for a business. However, some customer churn is unavoida...

Jake Burgess

May 8, 2023 | 7 MIN READ

Employee Engagement

How Employee Experience Drives Business Success (Or Failure)

Great businesses always find, nurture, and retain the best talent. Companies who fail to make t...

Sogolytics

November 19, 2019 | 5 MIN READ

Best Practices

Share What You Learn: Delivering Data from Surveys

Surveys are great tools for gathering the views of employees, customers, patients, students, re...

Jake Burgess

November 30, 2023 | 5 MIN READ

Employee Engagement

Employee Pulse Surveys: A Healthy Check-In

Employee Pulse Surveys have been trending across the globe recently as many small, medium and l...

Nisha Shetty

May 6, 2021 | 4 MIN READ

Best Practices

Customer Experience

The Drill-Down: Dialing Up Net Promoter Score

If you’re familiar with the customer satisfaction space, you’ll probably have heard of Net ...

Cherie Foo

July 28, 2026 | 5 MIN READ

Best Practices

Customer Experience

Customer Engagement: How can brands give as good as they get?

How to structure powerful customer communications that deliver more Imagine receiving a surv...

Jake Burgess

July 1, 2021 | 6 MIN READ

Customer Experience

How to Map the Customer Journey and Improve Customer Experience

Proactive customer experience efforts are increasingly important in today’s world, where cu...

Jake Burgess

March 29, 2024 | 4 MIN READ