Best Practices

Employee Engagement

Much Ado About Active Listening in the Workplace

Look into employee engagement and you’re likely to read this advice: Listen to your employees...

Jenn Goddu

May 14, 2026 | 5 MIN READ

Best Practices

Employee Engagement

Mentoring vs. Coaching: What’s the Difference?

You want to improve your career prospects or professional skills. You’ve heard of both coachi...

Jenn Goddu

June 29, 2026 | 5 MIN READ

About Sogolytics

Customer Experience

15 Best Customer Experience (CX) Software – Sogolytics Blog

Looking for a customer experience software solutions? You're not alone! Customer experience sol...

Gordon Polovin

July 2, 2026 | 13 MIN READ

Financial Services

Let’s #CUImagine: Carolinas Credit Union League Annual Meeting

The perfect vacation? Sunshine, blue skies, and plenty of inspiration! The folks organizing the...

Melissa Krut

June 27, 2022 | 4 MIN READ

Best Practices

Customer Experience

Survey Types

When to Initiate a CSAT Survey

We’ve been talking a lot about the CSAT (customer satisfaction) score and its relationship to...

LeTeisha Newton

August 23, 2024 | 4 MIN READ

Best Practices

Employee Engagement

How to Find a Work Mentor Who is Right for You

You know that partnering with a mentor at work can give you access to a valuable sounding board...

Jenn Goddu

June 1, 2026 | 6 MIN READ

Customer Experience

Buzzword Decoded: What is CSAT Really?

CSAT is by far one of the most recognizable metrics when it comes to measuring customer experie...

LeTeisha Newton

July 29, 2026 | 4 MIN READ

Best Practices

Employee Engagement

General

6 Benefits of Mentoring in the Workplace

Research the career trajectories for CEOs of Fortune 100 companies, and you can count on certai...

Jenn Goddu

February 21, 2025 | 11 MIN READ

Best Practices

Customer Experience

General

8 Useful CX Metrics to Inform Your Strategy

Having a dedicated CX strategy is important for any company in a market that prioritizes experi...

LeTeisha Newton

August 19, 2026 | 9 MIN READ

Best Practices

Employee Engagement

General

Words Matter: Positive Feedback and Employee Motivation

It’s National Say Something Nice Day, and we’re all about spreading positivity! Word...

Disha Sanghvi

May 31, 2022 | 4 MIN READ