Best Practices

Customer Experience

Analyzing the 2023 Customer Rage Survey

Rage is not an emotion you want customers to feel in connection with your business. Yet the rec...

Jenn Goddu

November 23, 2023 | 5 MIN READ

Best Practices

Employee Engagement

Technology

How AI Has Changed the EX of Tech Companies

Artificial Intelligence (AI) is nothing new — it has revolutionized many aspects of our lives...

Cherie Foo

June 2, 2026 | 8 MIN READ

Healthcare

Personalized Healthcare: The Multiverse of You!

Sogolytics · Personalized Healthcare: The Multiverse of You! | Sogolytics BlogCast Person...

LeTeisha Newton

August 9, 2023 | 5 MIN READ

Best Practices

Employee Engagement

Healthcare

Un-normalizing Healthcare Employee Burnout

The healthcare industry is very demanding, and requires a highly skilled and dedicated workforc...

LeTeisha Newton

May 14, 2026 | 6 MIN READ

About Sogolytics

Financial Services

Our Takeaways from the 2023 CUNA MBD

The Credit Union National Association (CUNA) recently hosted their annual Marketing and Busines...

Patrick Grieve

March 31, 2023 | 5 MIN READ

Best Practices

Healthcare

How Feedback Can Boost Loyalty in Healthcare

We live in the review era. Most of us check online reviews before going to a physician, and oft...

Jake Burgess

March 27, 2023 | 6 MIN READ

Best Practices

Financial Services

How to Attract New Credit Union Members

Key Takeaways Credit unions can attract new members by combining referral programs, digita...

Patrick Grieve

June 2, 2026 | 12 MIN READ

Customer Experience

Employee Engagement

How HR Leaders Use EQ to Improve CX

Emotional intelligence has gained increasing attention in the field of HR leadership over the p...

Jake Burgess

March 22, 2023 | 5 MIN READ

General

Survey Types

Top 10 Online Survey Analysis Tools in 2025

Many hard-nosed CEOs and COOs, when they see a title like this, ask the question, "Why do I nee...

Gordon Polovin

May 5, 2026 | 10 MIN READ

Best Practices

Employee Engagement

9 Ways to Create a Culture of Kindness at Work

Company culture impacts employee engagement as well as customer retention. And that’s just th...

Jenn Goddu

March 21, 2023 | 6 MIN READ