Customer Experience

A Customer’s Guide to Better Service Experiences

In the realm of customer service, there exists a delicate balance between what customers expect...

Cherie Foo

October 31, 2023 | 9 MIN READ

Customer Experience

Net Revenue Retention: The Complete Guide

In the ever-changing world of SaaS, both technological capabilities and customer expectations c...

Sadashiv Pal

June 7, 2024 | 8 MIN READ

About Sogolytics

Customer Experience

Employee Engagement

Exploring Success: An Interview with Sogolytics’s VP of Success, Melissa Krut

You’ve set the goals, but are you on track? The first step to achieving your target is unders...

Sogolytics

March 3, 2022 | 8 MIN READ

Customer Experience

Why a Customer Success Management Program is Vital to Every Business

Over time, the pendulum has swung from "The customer is always right!" to a more nuanced unders...

Gordon Polovin

February 24, 2025 | 8 MIN READ