Customer Experience

How to listen to your customers and provide a better experience right now.

3 in 5 American customers (59%) would try a new brand or company for a better service experienc...

Ann Heatherington

May 27, 2020 | 1 MIN READ

Customer Experience

Listening To Your Dissatisfied Customers While You Still Can

It takes 12 positive experiences to make up for one unresolved negative experience. Customer...

Ann Heatherington

September 24, 2019 | 2 MIN READ

Customer Experience

Build, Measure and Engage with Loyal Customers – It’s Easy

According to Accenture’s 2016 Global Consumer Pulse Survey, 78% of consumers report they are ...

Sogolytics

May 30, 2020 | 4 MIN READ