Employee Engagement

Not Rocket Science: Why Professional Development Keeps Developing

The plot around successful AI adoption only thickens as we progress further into 2024. While mo...

Ruma Malia

February 6, 2024 | 5 MIN READ

Employee Engagement

3 Reasons Why You Need a Continuous Learning Strategy for High Employee Engagement

When business-school graduate Myra turned down an attractive offer for a remote role at a major...

Ruma Malia

February 3, 2024 | 5 MIN READ

Employee Engagement

Talent + Tech: Optimizing Employee Experience

At the start of the year, HR specialist Jack was upbeat. His team had put together a tool-led p...

Ruma Malia

January 23, 2024 | 5 MIN READ

Employee Engagement

Can AI Play an Authentic Role in Elevating CX for HR Teams?

Even as you plan your talent management strategy for FY 2024, you already know this: While the ...

Ruma Malia

January 18, 2024 | 5 MIN READ

Employee Engagement

What AI and Tech Hold for the Future of Consulting Talent

Getting hired by a consulting firm, especially the Big 4, was a dream for most management gradu...

Ruma Malia

January 4, 2024 | 5 MIN READ

Employee Engagement

AI and Tech in Consulting: Transforming CX

Looking ahead always makes us reflect on the past, and consultant Cathy is heading into the new...

Ruma Malia

December 22, 2023 | 5 MIN READ

Employee Engagement

Top CX Trends that Emerged in 2023

What would you consider your top priority when it comes to retaining customers and increasing c...

Ruma Malia

December 18, 2023 | 5 MIN READ

Employee Engagement

What EX Leaders Got Right in 2023

You wave a magic wand and voilà, all your employees' work dreams come true, unleashing their b...

Ruma Malia

December 10, 2023 | 5 MIN READ

Employee Engagement

Integrated Communication for Better Employee Relationships

Ayesha, an HR professional in a mid-sized IT firm, is experiencing a dilemma. Even as she conti...

Ruma Malia

December 4, 2023 | 5 MIN READ

Employee Engagement

Beyond Omnichannel Listening: Keeping Up With Hyper-Engaged Customers

Today's customers have complex expectations. Despite having a wide array of channels on which t...

Ruma Malia

November 27, 2023 | 5 MIN READ