Sarah Faiz
Sarah is all about pursuing both data and dreams. After moving from dentistry to analytics, she now spends her days immersed in data, uncovering insights to improve the healthcare system. When she's not crunching numbers, you can find her outdoors – hiking or posing for sunset photos on the beach. Meet Sarah.
Customer Experience
From Online Reviews to AI Tools: How Consumers Judge Brand Reputation
The Continuing Importance of Online Reputation Management
Reputation has always mattered, bu...
Sarah Faiz
November 10, 2025 | 2 MIN READ
Customer Experience
Customer Service and Customer Experience: What’s the Difference
Quick Summary
Customer service is reactive support, while customer experience is the end...
Sarah Faiz
November 9, 2025 | 2 MIN READ
Customer Experience
If Credit Unions Are So Fair, Why Don’t Young People Choose Them?
Millennials and Gen Z talk a lot about values. Fairness, ethics and community are supposed to m...
Sarah Faiz
November 4, 2025 | 2 MIN READ
Customer Experience
Is DEI Working? The Data Behind the Disconnect
Despite years of investment and intention, diversity, equity, and inclusion (DEI) efforts remai...
Sarah Faiz
September 3, 2025 | 2 MIN READ
Customer Experience
Why Trust in Institutions Is Falling and What Can Be Done About It
Trust in institutions isn’t what it used to be. From government to media, many Americans are ...
Sarah Faiz
August 29, 2025 | 2 MIN READ
Customer Experience
Mental Health at Work: The Crisis Institutions Can’t Ignore
Stress isn’t just seeping into the workplace—it’s flooding in. From political tension to ...
Sarah Faiz
September 1, 2025 | 2 MIN READ
Customer Experience
Inside the 2025 Civility Data: Risks, Rewards, and What Comes Next – Study Results
If you're looking for the TLDR version of our study results, it's this: Civility in the workpla...
Sarah Faiz
July 17, 2025 | 2 MIN READ
Customer Experience
How Are Employees Really Responding to AI in the Workplace? – Study Results
The conversation around AI in the workplace is often dominated by headlines—automation replac...
Sarah Faiz
July 16, 2025 | 2 MIN READ
Customer Experience
Building a Customer-Centric Culture: A Guide for Businesses
Meet Sally.
She’s a 24-year-old HR professional at a mid-sized tech company. She’s thoug...
Sarah Faiz
July 17, 2025 | 2 MIN READ
Customer Experience
Unlocking Member Loyalty: What Gyms Need to Know – Study Results
The fitness industry is thriving, but keeping members engaged remains a major challenge. While ...
Sarah Faiz
March 17, 2025 | 2 MIN READ
