Customer Experience

Customer Journey Mapping Examples

Quick Summary Focus your journey map on a single persona, clear goals, and the touchpoin...

William Breitenbach

December 18, 2025 | 10 MIN READ

Customer Experience

What is Multi-Channel Customer Feedback?

Quick Summary Multi-channel customer feedback gathers insights from every touchpoint to ca...

William Breitenbach

November 4, 2025 | 10 MIN READ

Customer Experience

How to Integrate Surveys with CRM: Tools and Strategies

Quick summary: Widespread CRM Adoption: With 91% of companies using CRM and 83% reporting ...

William Breitenbach

November 4, 2025 | 10 MIN READ

Customer Experience

How to Analyze Survey Data: Simple Tips for Getting Started 

Survey data provides actionable insights about customer behavior, preferences, and purchase hab...

William Breitenbach

November 4, 2025 | 10 MIN READ

Customer Experience

Omni-Channel Journeys for Fitness Industry

Creating an omni-channel experience in fitness can make all the difference for your members. ...

William Breitenbach

August 29, 2025 | 10 MIN READ