Employee Engagement

Burnout-Proof Your Business in 2025: Lessons from 2024 Employee Experience

The workplace in 2024 was a cauldron of volatility and evolving change, with stakeholders focus...

Gordon Polovin

February 3, 2025 | 14 MIN READ

Customer Experience

The Psychology of Commitment: How to Get Gym Members to Stick Around

Customer retention is always important, but retaining members is one of the most significant ch...

Cherie Foo

February 3, 2025 | 13 MIN READ

Employee Engagement

Professional Development

Why Learning & Development Teams Need More Than Just an LMS

When organizations invest in Learning & Development (L&D), they often prioritize the im...

Maryo Bruno

February 3, 2025 | 6 MIN READ

Customer Experience

10 Ways To Churn-Proof Your Business in 2025 From 5 Lessons Learned In 2024

Customer churn (often called customer attrition) kicks in when customers, for various reasons, ...

Gordon Polovin

February 3, 2025 | 11 MIN READ

Customer Experience

Survey Types

Mastering CSAT: The Comprehensive Guide to Customer Satisfaction Score

Customer satisfaction is fundamental to business success – and this concept resonates intuiti...

Cherie Foo

February 3, 2025 | 23 MIN READ

Employee Engagement

Avoid Employee Burnout: How to Create a Flexible Holiday Work Schedule

Imagine an employer who offers extra paid leave, a month of unpaid leave each year, eight weeks...

Kashyap Vyas

February 3, 2025 | 15 MIN READ

Customer Experience

Survey Types

How to Use Christmas Surveys to Boost Holiday Marketing Ideas and Promotions

Feeling festive? If you're a small business owner, marketing professional, or customer experien...

Gordon Polovin

February 3, 2025 | 13 MIN READ

General

70 Secret Santa Questions to Inspire Workplace Fun

What is Secret Santa? Secret Santa emerges every Christmas in group situations to create a spi...

Gordon Polovin

February 3, 2025 | 13 MIN READ

Customer Experience

3 Key Onboarding Challenges and How to Overcome Them in 2025

No surprises here: We all know that a smooth onboarding experience is critical for both employe...

Gordon Polovin

February 3, 2025 | 11 MIN READ

Customer Experience

Technology

Automated Quality Management: How to Improve Customer Satisfaction With AQM

Ever wonder how pearl divers manage to find those few precious gems in the vast ocean? Those wh...

Kashyap Vyas

February 3, 2025 | 11 MIN READ