Employee Engagement

Healthcare

How to Support Employee Wellbeing When You Have a Business to Run

A promising professional feels compelled to take a break at the peak of her career. Two years l...

Ruma Malia

April 22, 2025 | 8 MIN READ

Employee Engagement

Fun Ways to Boost Morale at Work

Employee morale refers to the level of satisfaction and the attitude that employees feel regard...

Kashyap Vyas

February 3, 2025 | 12 MIN READ

Employee Engagement

Survey Types

Save the Day with Survey Templates: EX

Sally has been feeling a burnt out with work, and it just feels like no one is listening. That ...

Disha Sanghvi

February 3, 2025 | 8 MIN READ

Customer Experience

Customer Effort and Sentiment Analysis – Integrated Concepts Driving a Better CX

Understanding modern customer lifestyles—fast-paced, volatile, and open to new experiences—...

Gordon Polovin

February 3, 2025 | 14 MIN READ

Best Practices

Boosted Survey Response Rates: Proven Strategies for Success

Low response rates represent the most frustrating and costly side of survey strategies. While m...

Gordon Polovin

September 11, 2024 | 13 MIN READ

Customer Experience

Market Research

The Power of Brand Loyalty In Today’s Marketplace: Study Results

In an era brimming with choices, selecting a preferred brand—whether it’s a grocery store, ...

Sarah Faiz

September 11, 2024 | 4 MIN READ

Best Practices

Customer Experience

2024’s Customer Service Experience: Evolving for Lasting Connections

Forget everything about the “sell me this pen” model. Today, sales is more about building m...

Kashyap Vyas

October 9, 2024 | 11 MIN READ

Customer Experience

The Ultimate Framework for Customer Experience Management: A Comprehensive Guide

As customers, we all want better experiences. As businesses, we want to provide those experienc...

Gordon Polovin

October 1, 2024 | 18 MIN READ

Customer Experience

Buyer Journey vs. Customer Journey: Key Differences and Why They Matter

Let's face it: Your prospective customers don't just wake up one day and suddenly decide to buy...

Kashyap Vyas

September 11, 2024 | 14 MIN READ

Customer Experience

25 Inspiring Customer Experience Quotes to Elevate Your CX Strategy

Customer Experience is the new business battleground. As a digital-first lifestyle offers hyper...

Ruma Malia

September 15, 2024 | 8 MIN READ