Employee Engagement

Professional Development

Change Management: Rethinking L&D Strategies

Sogolytics · Change Management: Rethinking L&D Strategies | Sogolytics BlogCast Techn...

Ruma Malia

September 28, 2023 | 5 MIN READ

Best Practices

Customer Experience

Your Ultimate Guide to Customer Satisfaction

Sogolytics · Your Ultimate Guide to Customer Satisfaction | Sogolytics BlogCast Today, wher...

LeTeisha Newton

October 17, 2023 | 15 MIN READ

Customer Experience

Market Research

How Leaders Affect Customer Brand Experience

Whew, it’s been a long road, but we made it! We’re on the home stretch now in our Leadershi...

LeTeisha Newton

September 8, 2023 | 8 MIN READ

Best Practices

Employee Engagement

Why You Need an Employee Value Proposition

Decades ago when someone entered the workforce they typically found a job and stayed put. A rea...

Jenn Goddu

March 28, 2024 | 5 MIN READ

Customer Experience

Top 7 Digital CX Strategy Trends

This is the second part of a two-part Digital Customer Experience Strategy series. The first pa...

Gordon Polovin

October 31, 2023 | 7 MIN READ

Healthcare

How Patient and Employee Surveys Can Deliver a More Human-Centered Experience

In the US alone, there are 1,400 health centers, with 15,000 sites of care, serving more than 3...

Brian Gravitt

September 5, 2023 | 5 MIN READ

Customer Experience

How to Effectively Measure​ Customer Experience ​and Prove ROI

We all know that customer experience is important, but for many folks in business, there's only...

Melissa Krut

September 2, 2023 | 4 MIN READ

Customer Experience

How Leadership Can Foster a Holistic View of CX

Sogolytics · How Leadership Can Foster a Holistic View of CX | Sogolytics BlogCast Having a...

LeTeisha Newton

October 3, 2023 | 6 MIN READ

Customer Experience

The Ultimate Guide to Digital CX Strategy

The ultimate digital experience strategy depends critically on an omnichannel presence. This ex...

Gordon Polovin

August 30, 2023 | 9 MIN READ

Customer Experience

5 Steps for Successful Omnichannel CX

Want customers? Meet them where they are! With rapidly evolving customer expectations, it's saf...

Gordon Polovin

September 13, 2023 | 11 MIN READ