Customer Experience

Why Customer Experience is the Ultimate Differentiator in Franchises

In the competitive world of franchising, standing out can be a challenge. With standardized pri...

Cherie Foo

May 14, 2025 | 11 MIN READ

Customer Experience

General

How Values Guide Consumer Buying Decisions

After moving to a new community, Annalise hunts for a new financial institution. She has many o...

Sogolytics

July 17, 2025 | 7 MIN READ

Customer Experience

Building a Customer-Centric Culture: A Guide for Businesses

Meet Sally. She’s a 24-year-old HR professional at a mid-sized tech company. She’s thoug...

Sarah Faiz

July 17, 2025 | 8 MIN READ

General

Market Research

The Hidden Challenges of Franchises (And How to Overcome Them)

Franchising presents an appealing opportunity for aspiring business owners, offering a tried-an...

Cherie Foo

July 17, 2025 | 11 MIN READ

Customer Experience

Customer Experience Automation: How AI is Transforming CX

"The future of customer experience is predictive, personalized, and proactive." – Blake Mor...

Kashyap Vyas

July 16, 2025 | 13 MIN READ

Customer Experience

Fitness

Retaining Your Fitness Center Members — Seven Tips On What To Do, Why, And How!

Long-term gym membership is the lifeblood of gym success and fitness industry leadership. Simpl...

Gordon Polovin

July 17, 2025 | 13 MIN READ

Customer Experience

10 Fitness Trends Going Viral In 2025: How Your Gym Can Capitalize On Them

Mapping the fitness industry's future direction without referring to the American College of Sp...

Gordon Polovin

March 17, 2025 | 14 MIN READ

Customer Experience

Unlocking Member Loyalty: What Gyms Need to Know – Study Results

The fitness industry is thriving, but keeping members engaged remains a major challenge. While ...

Sarah Faiz

March 17, 2025 | 6 MIN READ

Customer Experience

Kano Model: How Businesses Can Prioritize Features to Boost Customer Satisfaction and Loyalty

“People don’t want to buy a quarter-inch drill. They want a quarter-inch hole!” - Theo...

Kashyap Vyas

July 16, 2025 | 18 MIN READ

Customer Experience

Employee Engagement

Key Considerations When Your Mission/Values Evolve

Almost every company or organization starts out with big dreams and bold goals. Enthusiastic ab...

Sogolytics

March 17, 2025 | 7 MIN READ